Is this how you treat a loyal customer?!? Sequel

[rcww]

Hi ChrisP,

I am the customer of the purchase, the reason why Eden188 has taken this on was that it was his Hdd that I purchased on his behalf which had a fault and also he visit this forum more than me.

We know the decision and reasons why, hence his post of disatisfaction.

I reply to the decision to voice my disatisfaction in a email below

"I am not happy with the decision to refund me for the faulty Samsung Hard drive as this is manufacture defect item.
Samsung Harddrive has 3 years warranty on their Hard drives, I cant see why I am penalised because it is discontinued, this should not affect it's warranty.

Also Samsung warranty policy states "Samsung will repair or replace the product with a functionally equivalent product."

I will only accept a replacement for the drive of equivalent spec as stated on the Samsung warranty."

Rather than getting a understanding reply from your Returns manager I get a email starting on the lines wth "You are not dealing with Samsung, you are dealing with Scan........"

When I read this first sentence my impression was, when I am dealing with Scan and reply to a unsatified result, this is the type of reply I get? Where is this Scan 3XS Philosophy ? Is it just a PR?

So to my understanding when we purchase the goosd we can assume that then length of manufacturer's warranty does not apply, if the item is discountinued.



Regards

[Chris P]

rcww

Thank you for contacting us directly..

Your query is still open so please expect a response shortly.

Best Regards