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Thread: Problems with new parts

  1. 06-08-2010, 03:50 PM #1
    PAULRYAN52
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      • EVGA nForce 780i SLI nForce 780i
      • CPU:
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      • Storage:
      • 2x Western Digital WD2500KS 250GB 7200RPM SATAII/300 16MB Cache Hard Drive
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    Problems with new parts

    hi i have a gigabyte GA-X58A-UD3R with 6 gig corsair xms3, problem is the mb is only recognizing 4 gig, every now and then it'll recognize the full 6 gig sometimes it'll only recognize 2 gig, here's the full spec of my system

    Case Coolermaster HAF X
    CPU Intel Core i7 930
    CPU Heatsink Prolimatech Megahalems Rev B
    Graphics Card Asus ATI Radeon HD 5870
    Hard Drive 1 OCZ Vertex 2E 120GB
    Hard Drive 2 Western Digital Caviar Black 1TB SATA 6Gb/s 64MB
    Hard Drive 3 Western Digital Caviar Black 1TB SATA 6Gb/s 64MB
    Memory Corsair XMS3 6GB
    Motherboard Gigabyte GA-X58A-UD3R
    Optical Drive 1 Sony Optiarc AD-7260S
    Optical Drive 2 Sony Optiarc AD-7260S
    Power Supply Zalman ZM600-HP Heatpipe Cooled 600W
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  2. 07-08-2010, 08:06 PM #2
    PAULRYAN52
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    • PAULRYAN52's system
      • Motherboard:
      • EVGA nForce 780i SLI nForce 780i
      • CPU:
      • Intel Core 2 Duo E8600 @ 3.6 ghz
      • Memory:
      • OCZ ReaperX 4GB Corsair 2GB
      • Storage:
      • 2x Western Digital WD2500KS 250GB 7200RPM SATAII/300 16MB Cache Hard Drive
      • Graphics card(s):
      • Point Of View 8800GTX 768MB
      • PSU:
      • Zalman ZM600-HP Heatpipe Cooled 600W Modular Power Supply
      • Case:
      • Lian Li PC-A10B Aluminium Full-Tower – Black
      • Operating System:
      • Microsoft Windows 7 Professional
      • Monitor(s):
      • BenQ FP241W
      • Internet:
      • Virgin Media 20mb Optical Broadband Internet

    Re: Problems with new parts

    do scan ever respond to these threads
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  3. 07-08-2010, 08:25 PM #3
    kalniel
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      • Graphics card(s):
      • nVidia GTX 1060 6GB
      • PSU:
      • Seasonic 600W
      • Case:
      • Cooler Master HAF 912
      • Operating System:
      • Win 10 Pro x64
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      • Dell S2721DGF
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      • rubbish

    Re: Problems with new parts

    They respond much better to the webform:
    http://web6.scan.co.uk/aspnet/Suppor...px?QueryType=T
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  4. 07-08-2010, 08:29 PM #4
    PAULRYAN52
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    • PAULRYAN52's system
      • Motherboard:
      • EVGA nForce 780i SLI nForce 780i
      • CPU:
      • Intel Core 2 Duo E8600 @ 3.6 ghz
      • Memory:
      • OCZ ReaperX 4GB Corsair 2GB
      • Storage:
      • 2x Western Digital WD2500KS 250GB 7200RPM SATAII/300 16MB Cache Hard Drive
      • Graphics card(s):
      • Point Of View 8800GTX 768MB
      • PSU:
      • Zalman ZM600-HP Heatpipe Cooled 600W Modular Power Supply
      • Case:
      • Lian Li PC-A10B Aluminium Full-Tower – Black
      • Operating System:
      • Microsoft Windows 7 Professional
      • Monitor(s):
      • BenQ FP241W
      • Internet:
      • Virgin Media 20mb Optical Broadband Internet

    Re: Problems with new parts

    i have but they haven't replied to my reply email
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  5. 07-08-2010, 09:36 PM #5
    Disturbedguy
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      • Graphics card(s):
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    Re: Problems with new parts

    It is weekend and as they have stated in other threads they dont have full staff in on weekends so I am guessing they prioritise those in store.
    Quote Originally Posted by TAKTAK View Post
    It didn't fall off, it merely became insufficient at it's purpose and got a bit droopy...
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  6. 07-08-2010, 09:44 PM #6
    PAULRYAN52
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    • PAULRYAN52's system
      • Motherboard:
      • EVGA nForce 780i SLI nForce 780i
      • CPU:
      • Intel Core 2 Duo E8600 @ 3.6 ghz
      • Memory:
      • OCZ ReaperX 4GB Corsair 2GB
      • Storage:
      • 2x Western Digital WD2500KS 250GB 7200RPM SATAII/300 16MB Cache Hard Drive
      • Graphics card(s):
      • Point Of View 8800GTX 768MB
      • PSU:
      • Zalman ZM600-HP Heatpipe Cooled 600W Modular Power Supply
      • Case:
      • Lian Li PC-A10B Aluminium Full-Tower – Black
      • Operating System:
      • Microsoft Windows 7 Professional
      • Monitor(s):
      • BenQ FP241W
      • Internet:
      • Virgin Media 20mb Optical Broadband Internet

    Re: Problems with new parts

    Quote Originally Posted by Disturbedguy View Post
    It is weekend and as they have stated in other threads they dont have full staff in on weekends so I am guessing they prioritise those in store.
    it was last week i replied and they still haven't replied
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  7. 07-08-2010, 10:16 PM #7
    DavidM
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    Re: Problems with new parts

    We'll look into this during opening hours for you.
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  8. 07-08-2010, 10:30 PM #8
    PAULRYAN52
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    • PAULRYAN52's system
      • Motherboard:
      • EVGA nForce 780i SLI nForce 780i
      • CPU:
      • Intel Core 2 Duo E8600 @ 3.6 ghz
      • Memory:
      • OCZ ReaperX 4GB Corsair 2GB
      • Storage:
      • 2x Western Digital WD2500KS 250GB 7200RPM SATAII/300 16MB Cache Hard Drive
      • Graphics card(s):
      • Point Of View 8800GTX 768MB
      • PSU:
      • Zalman ZM600-HP Heatpipe Cooled 600W Modular Power Supply
      • Case:
      • Lian Li PC-A10B Aluminium Full-Tower – Black
      • Operating System:
      • Microsoft Windows 7 Professional
      • Monitor(s):
      • BenQ FP241W
      • Internet:
      • Virgin Media 20mb Optical Broadband Internet

    Re: Problems with new parts

    Quote Originally Posted by DavidM View Post
    We'll look into this during opening hours for you.
    thanks its from robert jones just incase you can't find it
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  9. 09-08-2010, 10:42 AM #9
    PAULRYAN52
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    • PAULRYAN52's system
      • Motherboard:
      • EVGA nForce 780i SLI nForce 780i
      • CPU:
      • Intel Core 2 Duo E8600 @ 3.6 ghz
      • Memory:
      • OCZ ReaperX 4GB Corsair 2GB
      • Storage:
      • 2x Western Digital WD2500KS 250GB 7200RPM SATAII/300 16MB Cache Hard Drive
      • Graphics card(s):
      • Point Of View 8800GTX 768MB
      • PSU:
      • Zalman ZM600-HP Heatpipe Cooled 600W Modular Power Supply
      • Case:
      • Lian Li PC-A10B Aluminium Full-Tower – Black
      • Operating System:
      • Microsoft Windows 7 Professional
      • Monitor(s):
      • BenQ FP241W
      • Internet:
      • Virgin Media 20mb Optical Broadband Internet

    Re: Problems with new parts

    still no reply
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  10. 09-08-2010, 10:59 AM #10
    DavidM
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    Re: Problems with new parts

    Please ensure your query has been logged on our site, and they will deal with it as soon as they are able.
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  11. 10-08-2010, 11:58 AM #11
    PAULRYAN52
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    • PAULRYAN52's system
      • Motherboard:
      • EVGA nForce 780i SLI nForce 780i
      • CPU:
      • Intel Core 2 Duo E8600 @ 3.6 ghz
      • Memory:
      • OCZ ReaperX 4GB Corsair 2GB
      • Storage:
      • 2x Western Digital WD2500KS 250GB 7200RPM SATAII/300 16MB Cache Hard Drive
      • Graphics card(s):
      • Point Of View 8800GTX 768MB
      • PSU:
      • Zalman ZM600-HP Heatpipe Cooled 600W Modular Power Supply
      • Case:
      • Lian Li PC-A10B Aluminium Full-Tower – Black
      • Operating System:
      • Microsoft Windows 7 Professional
      • Monitor(s):
      • BenQ FP241W
      • Internet:
      • Virgin Media 20mb Optical Broadband Internet

    Re: Problems with new parts

    I've sent another support query yesterday and yet still no reply, I'm getting really ****** off, I've replied 3 times to the original email you guys sent me and you never replied to them, I then thought I'll send another support ticket but still no reply, I am getting worried now as my 30 days after purchase runs out sometime this week and as i want to change the motherboard to another make without it costing me anymore I need a reply asap, I am really disappointed in Scans customer services, it's the worst customer service I've ever used
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