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Thread: Scan.dont.care

  1. #17
    Senior Moment blueball's Avatar
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    Re: Scan.dont.care

    Quote Originally Posted by Disturbedguy View Post
    But in the same breath he had two weeks to return the item, which would have been within the 1 year warranty and SCAN would have honoured the warranty had it been returned. Not quite sure where the problem is.
    The problem lies with having to have the item back BEFORE the warranty expires. Waht happens if it breaks on the last day of warranty, by Scans rules you would be screwed.
    Rgds,

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  2. #18
    Scan Computers Technical/Returns Mark@SCAN's Avatar
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    Re: Scan.dont.care

    Quote Originally Posted by blueball View Post
    The problem lies with having to have the item back BEFORE the warranty expires. Waht happens if it breaks on the last day of warranty, by Scans rules you would be screwed.
    Quote Originally Posted by Chris P View Post
    Officially a product has to be returned before the warranty period expires, however if proof can be shown that at least the product was returned within the warranty period then we may still accept the RMA.
    Chris has already answered this in a previous post

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    Re: Scan.dont.care

    Tbh I sympathise with both sides here, but the fact that the value of the item is so low makes it really neither here nor there for either party.
    Last edited by Chris P; 25-01-2012 at 10:43 AM.

  4. #20
    Senior Moment blueball's Avatar
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    Re: Scan.dont.care

    Quote Originally Posted by Mark@SCAN View Post
    Chris has already answered this in a previous post
    No he didnt. read what he said, he said that an item has to be returned before the warranty ends. If it fails on the last day of the warranty then you are scuppered as it cannot be returned before the warranty ends although it failed within the warranty period. Therefore, you are not getting a full twelve month warranty.
    Rgds,

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    Anthropomorphic Personification shaithis's Avatar
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    Re: Scan.dont.care

    Well, you can argue it at the other end as well.....warranty seems to start from date of invoice....not the day you actually receive the item.

    I feel it's splitting hairs though over something that probably effects 0.0000001% of purchases.....
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    Re: Scan.dont.care

    All this mud Scan is smearing on it's own face over a £10 warranty / customer service issue

    Letter of the law versus intent comes to mind.

    Several years ago I had a Sony optical drive fail 1 week out of warranty. I called Sony and they sent me a new one.

    Public relations: Sony 1, Scan -1

  7. #23
    Retail Sales Manager Chris P's Avatar
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    Re: Scan.dont.care

    The product was not returned in time, despite there being plenty of time to return the product. the OP has confirmed it was their fault it was not returned. There is no point getting into hypothetical scenario's of " What if's )

    All this mud Scan is smearing on it's own face over a £10 warranty / customer service issue
    Re-Read my post regarding, which explains warranty terms v value of order.

    The problem lies with having to have the item back BEFORE the warranty expires. Waht happens if it breaks on the last day of warranty, by Scans rules you would be screwed.
    We have now fixed in place that as long as an RMA number has been issued by SCAN ... AND ... Proof of the Return can be given that the product was returned BEFORE the warranty has expired, which starts from the Invoice Date then the RMA will be honoured.

    Regards


    Regards

  8. #24
    Scan Computers Technical/Returns Mark@SCAN's Avatar
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    Re: Scan.dont.care

    Quote Originally Posted by doyll49 View Post
    All this mud Scan is smearing on it's own face over a £10 warranty / customer service issue

    Letter of the law versus intent comes to mind.

    Several years ago I had a Sony optical drive fail 1 week out of warranty. I called Sony and they sent me a new one.

    Public relations: Sony 1, Scan -1
    It's nice that you would consider us in the same company as SONY but in reality we are not in the same league .
    I myself had my PS3 replaced outside of warranty by SONY and thought this was great!.
    I however would not expect the same service from every company.

    We have to draw a line at some point and if we move the goal posts for one person it would then not be fair to not do it for the next.

  9. #25
    Senior Moment blueball's Avatar
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    Re: Scan.dont.care

    Quote Originally Posted by Chris P View Post
    We have now fixed in place that as long as an RMA number has been issued by SCAN ... AND ... Proof of the Return can be given that the product was returned BEFORE the warranty has expired, which starts from the Invoice Date then the RMA will be honoured.
    and I repeat my comment, that means we will not get a full 12 month warranty!
    Rgds,

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  10. #26
    Retail Sales Manager Chris P's Avatar
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    Re: Scan.dont.care

    blueball

    Proof can be given You can arrange the return up to 1 second before the warranty expires.

    I think this is close enough !

    Regards

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    Re: Scan.dont.care

    blueball,

    I think you are missing the point, what we are saying is that as long as you can provide proof the item was post within warranty, IE post office receipt ETC, then you have proved the item was returned BEFORE the warranty expired, so even if you physically post it on the very last day of warranty and the receipt backs this up we can sort.

    This thread is now closed.

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