Asus M5A88-M Wrong Bios for AMD FX8120

[Zaytsev]

You can only make use of the tracking service if you have been given an invoice number , I wasn't, so how short of telepathy was I able to track. Like I stated communication is the problem here which is why I did and will question customer service as unless informed how can the customer access information.

Oh and on another subject would you kindly remove my postcode from that post, I'm sure that contravenes data protection.

Thanks

[Mick@SCAN]

Zaytsev,

You can track the Status of your RMA via the returns tracking page, the link to this was provided as part of the original RMA email which was sent to yourself:

You can track the progress of your RMA on the Scan site at https://secure.scan.co.uk/aspnet/Sup...sTracking.aspx with your invoice number and RMA number.

The outgoing invoice number is provided once the RMA is completed, you can then use this to track the return as you would do with a new order.

Kind regards,

[Zaytsev]

Yes I know all that and used the RMA tracking which stated completed. So all good.

Like I stated once completed I was 'NOT' given a returns invoice number so the process fell to pieces at that point.

Thanks

[Mark@SCAN]

Yes I know all that and used the RMA tracking which stated completed. So all good.

Like I stated once completed I was 'NOT' given a returns invoice number so the process fell to pieces at that point.

Thanks

The new outgoing invoice number was entered onto the RMA tracking page @ 13:14 on Friday afternoon, this was exactly 13 minutes after I had e-mailed you via our OLQ advising I was getting the replacement dispatched for you.

[Zaytsev]

And yet again you are cavalier with customers personal data. Can I ask you to remove my companies name from that post.

In reply, when you sell an item you send numerous emails informing customers of the process. When you RMA you expect us to go searching. I see.

Thanks

[Mark@SCAN]

I have edited my post to remove your company name from the attached image as per your request.

I am sorry if you feel unhappy with our returns process. We try to make everything clear and easy to use in regards to our tracking service as possible.

I take your comments onboard about the e-mails during the initial order process and will try and implement something similar for returns.

Regards

[Zaytsev]

Mark, I have been a customer since 2010 and as previously stated by me the 3XS System I purchased back then and the service has been great so much so that the workstations my new modeler and animator, starting next month, was specced up to use was a xeon 3XS Systems.

I don't know what's gone wrong this time but from the initial board going pop from an issue that MSI have flagged up to the CPU going down it hasn't been a good experience which is a shame because I have sung Scans praises in the circle of 3D and CGI.

I am going to put all this down to a bad set of circumstances.

In the meantime thanks you for sorting the issues.

Regards

[Zaytsev]

Hi,

Any news on the MSI motherboard that was RMA'd and that you received on 25th June.

Thanks

[Zaytsev]

Can someone reply to my query please. No reply to email either.

Thanks

[Mark@SCAN]

Hi,

I have chased this for you with our supplier returns department. I will update you further once I have a reply from them as to the current status of the return of your board to MSI.

Regards

[Zaytsev]

Hi Mark,

Over a month since the return of this faulty board and no positive response yet.

What's happening.

[Mick@SCAN]

Zaytsev,

I agree that this issue has taken far longer than anticipated, we will process a full refund for the motherboard.

Please accept our apologies for the length of time this query has taken to reach its conclusion.

Kind regards,

[Zaytsev]

Thanks for your assistance Mick.

[Zaytsev]

Hi

The saga continues. Still no sign of my refund despite Paypal stating dispute is closed.

I have done everything at my end but still no resolution.

[Mick@SCAN]

Zaytsev,

As per the email we sent to you on Wednesday we are waiting for the dispute to be cleared through the payment system, we can then process the refund.

Kind regards,