Rights Under RMA

[joncre]

There is a serious amount of reviews describing poor experiences on their Facebook page. Primarily regarding delivery of times and customer service in rectifying the issues.

[Will01]

I have just recieved an email to confirm you are sending the item back to me. I did not authorise this so I will be returning to sender when I recieve it.

However, I am also going to chargeback the amount I have paid to you for the motherboard and I have placed an order for a replacement elsewhere.

I will be sure to offer the same level of service to yourselves should you wish to contact me regarding my chargeback.

Thank you for your lack of assistance.

Will

[Mark@SCAN]

Hi Mark
AAMOI if we take out the optional insurance (which sometimes I do) for computer parts then would scan automatically changed that part for cases like this?

Hi,

Yes I can confirm that in the event of accidental damage to an item supplied where SCANSURE has been purchased the item in question would be replaced.

It should be noted that motherboards with bent CPU socket pins are the number one claim made by consumers who have SCANSURE.

Regards

[Mark@SCAN]

I have just recieved an email to confirm you are sending the item back to me. I did not authorise this so I will be returning to sender when I recieve it.

However, I am also going to chargeback the amount I have paid to you for the motherboard and I have placed an order for a replacement elsewhere.

I will be sure to offer the same level of service to yourselves should you wish to contact me regarding my chargeback.

Thank you for your lack of assistance.

Will

As we seem have reached an impasse we have referred to your earlier e-mail where you had requested we return the board to you so you could contact Gigabyte directly.

We will be happy to comply with any chargeback claim made against us with your card issuer.

Regards

[joncre]

For anyone considering placing an order with Scan Computers, check out their facebook reviews and 'posts by others' first.

https://www.facebook.com/scancomputers

[Mark@SCAN]

This thread has been moved to the after sales section, please respect the rules of the after sales forum:

http://forums.hexus.net/scan-care-he...ease-read.html

For the new members amongst us a polite reminder:

The rules for the post sales support:
- Only Members who have an order number can start a thread
- SCAN will be able to see the order numbers but they wont be on public view
- SCAN moderators will deal with the responses
- Opening Poster and Scan Members ONLY to post in each thread (occasional Mod intervention accepted)
- This forum is for advice, please still log an OLQ request with Scan directly

[Chris P]

H'mm joncre...... with one post you could be a friend of will.

I could be, but I am not. Regardless, what I have said still stands.

So can we ask why you (joncre) and Will01 have exactly the same IP address, either you are the same person or you are another person posting from the same connection?

Regards

[joncre]

If you put as much effort into your 'after sales care' as you do trying to reflect negative criticism and making false claims, your customers might feel they were being looked after accordingly.

[Chris P]

joncre,

You are both behind the same IP, Moderators of the forum have access to see the IP address. If you would like screenshots to prove to yourself what you clearly are already aware of this can be arranged.

This has also been reported to HEXUS as well to look deeper into your account info.

We know you are the same person / friend behind the same network , what I can only imagine is to try and drum up support. Despite this your issues are being handled without prejudice but no matter how many accounts you create / friends /etc it will not work against you nor in favour of you.

I have left this with HEXUS and Mark

Regards

[Will01]

Hexus can check all the want. I know we are not the same person. It's amazing that you are trying to complete deflect from the original issue and are attempting to in fact prove I am a liar. This would be funny if it wasnt so infuriating.

Also find it amazing that a computer sales company dont seem to realise that an IP address can sometimes be shared by thousands of machines. An IP address provides no proof of anything.

[Mark@SCAN]

Will,

I replied to your post yesterday afternoon in regards to why we were sending the board back and as yet you have not responded?

As Chris has explained we have reasonable suspicion that joncre is not a stranger to you as his or you own posts would have us believe.

I am sure that anybody who reads this thread can draw their own conclusions.

Regards

[Will01]

I fail to understand what relevance this has?

Even if he was a friend why would it matter? It has no relevance whatsoever?

You seem to have realised that you have no reason for not offering a replacement and have resorted to nit picing to try to put your point across.

I have also already stated I will return to sender the motherboard upon receipt as I feel it is only fair you guys have your faulty product back while I am seeking a refund via my bank.

[Will01]

I still don't understand why they are adamant to remove the part of my post that in my opinion scam sure is only offered to protect the buyer from scan themselves.

It's pretty much a case of if you don't have it they won't replace under RMA. It's almost like what the banks where doing with PPI and look what happened to then?

They may disagree with my opinion but that's all it is MY OPINION. By deleting my posts they just convince me further that they are guilty.

[Mark@SCAN]

Hi Will,

SCANSURE is an optional protection against accidental damage during installation of components we supply. It is offered during the checkout process with a simple "protect my basket" OR "dont protect my basket" nobody forces or strong arms you to have it, it is completely optional and at the customer's request so i'm afraid I don't see your comparison with PPI.

Many customer's who select the option of SCANSURE and during installation damage the components accidentally make a claim and have their goods replaced free of charge where normally they wouldn't so I don't see that as a negative?

Let me be clear that in instances where damage arises as a result of incorrect installation you have no legal right to redress:

http://www.businesscompanion.info/en...nnotmakeaclaim

Regards

[Chris P]

By deleting my posts they just convince me further that they are guilty.

I cant see any of your posts from - your thread - ( this thread ) - which have been deleted.

Regards

[Will01]

Hi Will,

SCANSURE is an optional protection against accidental damage during installation of components we supply. It is offered during the checkout process with a simple "protect my basket" OR "dont protect my basket" nobody forces or strong arms you to have it, it is completely optional and at the customer's request so i'm afraid I don't see your comparison with PPI.

Many customer's who select the option of SCANSURE and during installation damage the components accidentally make a claim and have their goods replaced free of charge where normally they wouldn't so I don't see that as a negative?

Let me be clear that in instances where damage arises as a result of incorrect installation you have no legal right to redress:

http://www.businesscompanion.info/en...nnotmakeaclaime

Regards

I completely agree. The issue is not the fact that the board is damaged. The issue is how. You seem adamant the damage was caused by me however I am adamant the damage was caused by you. I guess at this stage it will come down to who the bank believe.