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Thread: Need assistance from Scan

  1. #1
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    Angry Need assistance from Scan

    Hi there.

    I bought a motherboard off of eBay which was purchased from SCAN.
    He sent the motherboard to me and I realised that the pins were bent and insisted that it was me, even though I hadn't even put a CPU in the socket at that point.

    He instructed me to RMA it as it was still under warranty.

    So foolishly I did. This was in December. It's now March, and I still don't have my motherboard.

    I've rang/spoken on live chat to SCAN I'd say around 15 times about the status of my motherboard, and each time it's a different story. I'm beginning to feel like the original seller is trying to get them to send it back/have already sent it back to him, even though they confirmed the changing of emails/addresses.

    Should it really take this long? 3 Months? Someone help me out on what to do.

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    Re: Need assistance from Scan

    Quote Originally Posted by DavidM View Post
    Please post the invoice number or OLQ number, and one of the returns team will look into this during opening hours on Monday.
    I was only given an RMA number, is this enough?
    Last edited by wesleyaldred; 07-03-2016 at 10:19 AM.

  3. #3
    Moderator DavidM's Avatar
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    Re: Need assistance from Scan

    Yes, that will suffice.
    Last edited by wesleyaldred; 07-03-2016 at 10:19 AM.

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    Re: Need assistance from Scan

    Quote Originally Posted by DavidM View Post
    Yes, that will suffice.

    RMA number is: 381454
    Last edited by wesleyaldred; 07-03-2016 at 10:20 AM.

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    Grumpy and VERY old :( g8ina's Avatar
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    • g8ina's system
      • Motherboard:
      • ASRock Z75 Pro3
      • CPU:
      • Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz 3.40 GHz
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      • Coolermaster Elite 430
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    Re: Need assistance from Scan

    Guys, just to note - this area is for Scan customers to talk to Scan, please resist the temptation to get involved.
    Last edited by wesleyaldred; 07-03-2016 at 10:20 AM.
    Cheers, David



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    Re: Need assistance from Scan

    olioli2345

    The problem here is that you have no standing with ourselves as you are not the purchaser, we have already been in touch with the original purchaser advising this item is back and ready to go pending payment of the out of warranty fee, I suggest giving the Returns team a call tomorrow morning on 01204 474747, ask for Amanda, she has been briefed on this via email and told to expect your call.

    Wesley

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