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Thread: Problems with ROG Zenith Extreme

  1. #1
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    • gzunk's system
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    Problems with ROG Zenith Extreme

    I can't seem to install the CPU. The first torx screw isn't catching - it's the same issue as described in a youtube video with the title "ASUS ROG Zenith Extreme Unboxing/Review/Fail - 1950x Threadripper TR4 Install Issues" - I can't post the link because I've not posted 5 times.

    Is this a known issue? Is there something I can do to resolve it myself? If I can't resolve it I will have to return it for a replacement.

    Thanks

  2. #2
    don't stock motherhoods
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    • Millennium's system
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    Re: Problems with ROG Zenith Extreme

    Watching the video looks like a return is your only option. Did you post in the video comments? Where did you buy the board from?

    The threadripper torque wrench should have no problems with TR4 sockets - looks like Asus got a bad batch in.

    If you have a choice, and don't need every feature of the Zenith Extreme, I would try for a cheaper board. Just personal opinion, wouldn't spend £500 on a board for a £1000 CPU personally.

    Bad luck!
    hexus trust : n(baby):n(lover):n(sky)|>P(Name)>>nopes

    how do you spend your time online? (Hexus link)

  3. #3
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    • gzunk's system
      • Motherboard:
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      • CPU:
      • Dual Xeon E5-2687W@ 3.1GHz
      • Memory:
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    Re: Problems with ROG Zenith Extreme

    I bought it from Scan. I think I'll spend tomorrow trying to screw it in before attempting a return. I wanted the Zenith Extreme because I heard good things about the memory compatibility and I already have an Asus OCPanel for temps in the front drive bay. But it might be a case of switching to the X399 Taichi because a) it's available and b) it's not a Zenith Extreme.

  4. #4
    Moderator Mick@SCAN's Avatar
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    Re: Problems with ROG Zenith Extreme

    gzunk,

    I am sorry for your issue, please submit a query via the Scan website and a member of the RMA team will be able to assist.

    https://www.scan.co.uk/help/orders/r...urning-an-item

    Kind regards,

  5. #5
    don't stock motherhoods
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    • Millennium's system
      • Motherboard:
      • Asus Z170 Pro Gamer ATX
      • CPU:
      • Intel i5 6600K @ 4.5GHz 4 core
      • Memory:
      • Corsair VPX 3000 DDR4 (16, 4*4)
      • Storage:
      • 500gb 850 Evo sata3 SSD, 2*2TB Green 5900 Raid 0
      • Graphics card(s):
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      • PSU:
      • toughpower 1kw
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      • Operating System:
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      • Internet:
      • Origin ADSL Broadband, not really recommended.

    Re: Problems with ROG Zenith Extreme

    Ok, I saw a post elsewhere about this, seems it's a common problem with the Foxconn sockets which are not quite the same as the ones that AMD specced for.

    Try this if you like - when you insert the CPU, instead of fully tightening the screws in 3-2-1 order (or whichever order it's meant to be, I forget), try one turn at a time per screw in the correct order until they all slip. This might work. Depending on if you can actually tighten that problem one - at all!

    On the other hand people are reporting that experienced techs have tried everything for an hour and got nowhere, so RMA might well be your only option. But it's worth a try.
    hexus trust : n(baby):n(lover):n(sky)|>P(Name)>>nopes

    how do you spend your time online? (Hexus link)

  6. #6
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    • gzunk's system
      • Motherboard:
      • Asus Z9PE-D8 WS
      • CPU:
      • Dual Xeon E5-2687W@ 3.1GHz
      • Memory:
      • 64GB DDR3-1600
      • Storage:
      • 2xSSD RAID0 (1TB) + 2xWD Caviar Black (4TB)
      • Graphics card(s):
      • Radeon HD 7970
      • PSU:
      • Enermax Revolution 85+ 1250W
      • Case:
      • Silverstone Temjin TJ-10
      • Operating System:
      • Windows 7
      • Monitor(s):
      • 3xDell U2711

    Re: Problems with ROG Zenith Extreme

    Quote Originally Posted by Mick@SCAN View Post
    gzunk,

    I am sorry for your issue, please submit a query via the Scan website and a member of the RMA team will be able to assist.

    Kind regards,
    Thanks - I went all Hulk on the socket and me and my wife working together managed to get it screwed down. However, this does need to be raised with Asus so that they know that the sockets they used are a bit temperamental.

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