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Thread: refund query

  1. #1
    Registered User
    Join Date
    Aug 2019
    0 times in 0 posts

    refund query

    I recently ordered some thermaltake fans.

    Thermaltake Pure Plus 14 140mm ARGB Case Fan - 3 Pack

    I have spent 3 days trying to get them to work correctly. They light up and spin but the thermaltake control software does not recognize them.

    I get the error Could not find fan controller, please check the fan controller is connected. (Error Code:H_0x0001)

    I have tried reinstalling the software, tried various different versions of it. Tried connecting the hub to different USB headers, a NZXT usb header hub, without the hub.

    Even tried a fresh install of windows.

    After doing some googling it seems like it is a really common problem, and there have been compatibility issues with Ryzen. I am using a ryzen CPU. Some people have receieved an updated version of the controller from Thermaltake after a RMA.
    At this point I am pretty sick, I have wasted enough time on them and would ideally just like a refund. But im worried if I return them scan will test them on a system that doesnt have the same compatability issues as me and send them back.

  2. #2
    Moderator DavidM's Avatar
    Join Date
    Jan 2005
    252 times in 234 posts

    Re: refund query

    Please can you reply with the invoice number, or contact our team via the website - either by Returns - or the Livechat link at the bottom of most pages? Then we can look into this further for you.

    Thank you

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