How long does it normally take for a refund?

[timtim86]

How long does it usually take to refund an item?

I sent you my RMA on the 19th Feb and it's been confirmed as a refund, I just wondered when it's actually coming as it was almost 2 weeks ago now.

Thanks,

Tim

[Philipp]

Refunds normally take around 5-7days from scan receiving the item back, however this can sometimes take longer,

Please PM me your invoice number and ill look into the issue for you.

Best Regards

[ken1307]

Hi there

Can you check my refund for me as well? cancelled my order with Scan on the 20th Feb but havent got the refund yet

thanks
ken

p/s: I have pmed you my invoice/query number

[Philipp]

Ken1307,

Thanks for the PM, I have passed your invoice number to the customer services team in the hope of speeding up your refund, Ill let you know if i hear anything

Best Regards

[ken1307]

Ken1307,

Thanks for the PM, I have passed your invoice number to the customer services team in the hope of speeding up your refund, Ill let you know if i hear anything

Best Regards

Hi Philipp

Can you check again with the customer service team as I still havent got the refund yet ?

cheers
ken

[ken1307]

can anyone from Scan check this for me please?

[Philipp]

ken1307,

Sorry for the delay in replying, There was a issue processing the refund on our side however this has been resolved now you refund should be with you in the next few days,

Best Regards

[ken1307]

ken1307,

Sorry for the delay in replying, There was a issue processing the refund on our side however this has been resolved now you refund should be with you in the next few days,

Best Regards

hi there

thanks for the update, will keep an eye on my account

cheers
ken

[ken1307]

Hi there

just wanna let you know that I got the refund today but not in full so can you please check again with the sales/refund department?

the origin invoice is £176.20 (which has been refunded to me today) but I altered the order (added extra £8.04) and that amount is not been refunded yet.

thanks again
ken

[h4x3r920]

Hi there

just wanna let you know that I got the refund today but not in full so can you please check again with the sales/refund department?

the origin invoice is £176.20 (which has been refunded to me today) but I altered the order (added extra £8.04) and that amount is not been refunded yet.

thanks again
ken

maybe that was for dilivery. I dont know scan dont offer refund on dillivery

[ken1307]

maybe that was for dilivery. I dont know scan dont offer refund on dillivery

no, its the Corsair SD card that I added after I placed my order I got free delivery plus I cancelled my order before its even dispatched

[Philipp]

Ken1307,

I am currently chasing customer services up in regards with this, As soon as i hear back ill let you know

Sorry for any problems this may cause.

Best Regards