How long for RMA

[markbrown83]

Hi Philipp,

My replacement monitor arrived a couple of hours ago. Sitting next to me at my desk, however, I will test it tonight. Hopefully all will be good and well with the replacement.

Thanks again, and I hope I won't be in contact regarding this matter again.

Mark

PS Could you put the xbox bundles on the today only sometime this week?

Thanks

Mark

[tw9181]

Still no news for me?

It does work out at 5 working days today and still nothing on the shipping?

Im sure you are busy and all that but 'Please can I get what I have paid for??'

[Philipp]

Mark,

Good to hear you have your replacement I hope everything’s fine with it.

Best Regards

[Philipp]

tw9181,

I have requested that your replacement be shipped today for tomorrow,

Regards

[tw9181]

You sir are a STAR! (I do hope your request is carried through!)

My RMA page shows no change - is that normal?

Many thanks!

Tom

[Philipp]

tw9181,

The RMA page should update shortly once the outgoing invoice number has been raised,

Best Regards

[Robert]

He's probably only just actioned it...hence it probably joins a queue

Patience young jedi

[tw9181]

Its been a long wait Robert. Granted not Scans fault but all the same a long PC-less wait

[Robert]

I can imagine

[Philipp]

Its been a long wait Robert. Granted not Scans fault but all the same a long PC-less wait

Not much longer to wait buddy, It will ship tonight ill be checking on it throughout the day,

Regards

[Cozwin]

Cozwin,

I have been trying to help you via PM however have just received aggressive and rude responses,

As I informed you on Friday at 5.00

"
Main board appears to be faulty, I will try and ensure its shipped today for Monday,

Best Regards
"

I am sorry this didn’t ship for today but that is outside of my control,

Regards

ok so your now saying im rude and agreesive yer good one insult a already ticked off customer, that normally gets good feedback lol, well not im definetly gone, back to ebuyer i go where im not insulted for complaining about a problem.

[Robert]

Sorry mate...I have no ties to Scan other than they are a top company. Philipp hasn't insulted you in any way shape or form, you however have been aggressive throughout the whole thread and Philipp has simply pointed out that you are being rude, which is true - you are being rude and aggressive. If you want good service then maybe you should try treating them with respect and patience, rather than coming on to the forums shouting about how you're going back to Ebuyer and you are disgusted with the service.

Now you'll probably say that this isn't any of my business, which it isn't, hence I'll leave it now. I'm just pointing out the error of your ways.

[Cozwin]

"Philipp hasn't insulted you in any way shape or form"

i think youll find that debatable tbh

[Philipp]

Cozwin,

I’m sorry that you believe I have insulted you; it wasn’t intended as an insult,

If me merely pointing out that I found your PMs/Posts to be rude and aggressive has offended yourself then I am sorry.

Regards

[Philipp]

tw9181,

Your replacement has been dispatched, I will PM you consignment number.

Thank you for your patience and understanding in this matter.

Best Regards

[Robert]

Omg that's like SO not fair.

/whistles

Any chance of mine going out?



Joking mate