After the last city link disaster of many I vowed I'd stop using scan. I had a need for a replacment PSU for a development project and saw an excellent one on scan that I was going to attempt to find else where. After the superb attempts from scan to resolve city links mess, I thought it was worth giving them a last shot at this. Lee @ Scan was friendly and polite on the phone, very helpful. I made a request to have the ordered turned around in a day, and he had it turned around and out in the post the same day. City link almost messed it up by going to the wrong house, but I caught them and got the package. I'd still be dubious about using Scan for critical orders due to the City Link situation in my area, however its clear that the guys are trying their best to make this work.
It never hurts to say thanks and its appriciated.
Guys - Lee,
"thank you"