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Thread: Kudos to Lee @ Scan

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    Agent of the System ikonia's Avatar
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    Kudos to Lee @ Scan

    After the last city link disaster of many I vowed I'd stop using scan. I had a need for a replacment PSU for a development project and saw an excellent one on scan that I was going to attempt to find else where. After the superb attempts from scan to resolve city links mess, I thought it was worth giving them a last shot at this. Lee @ Scan was friendly and polite on the phone, very helpful. I made a request to have the ordered turned around in a day, and he had it turned around and out in the post the same day. City link almost messed it up by going to the wrong house, but I caught them and got the package. I'd still be dubious about using Scan for critical orders due to the City Link situation in my area, however its clear that the guys are trying their best to make this work.

    It never hurts to say thanks and its appriciated.

    Guys - Lee,

    "thank you"
    It is Inevitable.....


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    Retail Sales Manager Chris P's Avatar
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    ikonia

    Thanks for the great feedback and giving us the chance to redeem ourselves.

    I will definitely pass your comments through to Lee for you and the rest of the team....

    Best Regards

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    Administrator Moby-Dick's Avatar
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    he might look a bit odd and fall asleep with his eyes open , but he's always been exceptional on the phone
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    Scan Computers - Tech pands@scan's Avatar
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    • Zak33's system
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    I reckon someone should fit a few lasers in the room he works.
    Lets see if he can be so good on the phone with those whizzing past his head

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    Re: Kudos to Lee @ Scan

    Luckily I always had a good experience with CityLink, but I read it can vary wildly. Apart from the one day it was stand in driver with a multi box delivery... Gave me one of someone elses and I had to run after him down the path before he drove away to change it! He as rushing at the end of the day but was a genuine mistake, got the right box and all was fine.

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