Not Happy that order has been delayed!

[darrensen]

Dear Scan,

I placed an order on Friday 29th June and asked the sales rep to check that all items were in stock, which they were. As it was late Friday that i placed the order i was happy to accept the estimated dispatch date of today (Tuesday 2nd July). The order has been held up due to out of stock items, which apparently shouldn't have been a problem as of ordering on Friday.

I know i was given an estimated dispatch date on Friday, but the fact my parts must have been allocated to someone else's order doesn't fill me with confidence!

I have asked for Scan to allow free postage on this order but they are unable to do this.

What can Scan do about this?

[Chris P]

darrensen

Your items had been allocated and not sold to anyone else.

Following you conversation with Lee a few minutes ago we can again confirm your order was delayed due to a volume of orders only and confirmation sent via e-mail to confirm this 1 day delay, which I can see as accepted and received.

We apologies for the delay but as you are aware our dispatch dates are estimated.

Your order has now shipped and will be delivered tomorrow on a 9am - 6pm service via City Link

Best Regards

[darrensen]

Thanks for your reply.

If we had known this would have been an issue, it would have been better for us to use a different supplier as we needed these parts for today.

I don't want to sound rude as i always prefer to use Scan for my orders, but i think your stock control system should be reviewed because at the time of order all appeared to be fine.

I understand your situation, but it has left us with a problem on this occasion.

[Chris P]

darrensen

We understand the importance of timely delivery, but again to confirm your order was not delayed to stock issues.

Stock was allocated on placement of the order; your order was not delayed due to stock issues.

Your order was delayed due to a volume of order's as we could not physically dispatch your order on the estimated dispatch date provided.

We can only apologies for any inconvenience and feel free to contact me directly if you have any further queries

Best Regards

[darrensen]

Sorry, when you said "delayed due to a volume of order's" i thought you meant that due to large orders of items that i had also placed you had run out of stock.

My bad, i understand fully now.

Thanks again

[Chris P]

Glad I could help

Best Regards