Odd account issue

[kidzer]

Mornin' chaps@scan

I went to login to my scan account a few nights ago, and was told by the login page my details account could not be found - fair enough, I've probably been a bit thick and made a silly mistake somewhere!

So I try again, making sure everything is spelled correctly and it still says "Account Not Found", so off I go to call Scan support (phones still a bit iffy? It sounded a bit odd last night, still top service though ), who tell me the account is under a different name - one which I know because I've used their card before for buying stuff.

So I login with those details and check the previous orders to make sure its correct, turns out it isn't, it only has one order - so it's not my account, even though when I gave the nice lass on the phone last night an Invoice number she said it was tied to an account under that name, odd-ness indeed.

Any scan folks able to help? - I would call up again, but I'm not sure I'd have time before the weekend, and I want to get my new speakers ordered before then!

Cheers,
David

[DavidM]

Please PM me your real name, postcode & email address

thanks

[kidzer]

Done, thanking you

[DavidM]

Sherlock David has investigated... the solution is elementary ...

[Lucio]

He's got two accounts?

[kidzer]

he does but he's still a bit baffled, the mightier David will sort me out though I'm sure

[kidzer]

And we're sorted, theese Scan chaps are brilliant

[DavidM]

No problemo