SCAN Screen Returns

[bug850-4300]

I was a little disappointed when I phoned up Scan today about my faulty screen. A very nice lady got through my details quickly, but then I was informed that it was company policy to get customers who want RMAs to mail them direct to the manufacturer. I had hoped that scan would be able to process the faulty item itself, but it seems not. I now have a phone number that only works Monday - Friday, 10.30 to 5.00

[fox2020]

How long have you had it?

[not_my_ip]

I don't think it is really up to scan how they deal with warranty repairs/replacements. It is more up to manufacturer of the device. If you surf around scan website you will find that some items have direct warranty and others have return to base. Some producers will not talk to small retail customer and will tell to go to shop where item was bought. Even if scan would take responsibility for dealing with your rma it would take longer, they would need to send it to manufacturer anyway. Whole process would take few days more. Some manufacturers have door-to-door warranty and sometime engineer would come on site and repair/replace faulty item strait away.
I wish you all the best and hopefully you will have your monitor working again