RMA replacement product gone awol

[Gordy]

Hi

I had a DOA speaker set last week and Michael W from returns sorted out a replacement to be sent out.

I got the first stage of the order emails then a delayed order notification on the 26th and since then nothing?

It seems to have dropped off the face of the earth like my headphone order.

Any chance of passing scan member having a look into it for me?
Thanks
Gordy

[Lee H]

Gordy

PM me the OLQ/RMA number and I'll get this checked accordingly.

Best Regards,

[Gordy]

Pm Sent thanks Lee

[Gordy]

Lee I've still had no further progress on this item, could you possibly give me an update.

[Lee H]

I'll get this re-checked now for you, because when I first chased it Michael said it shouldn't have stalled and he mailed the warehouse team to get it rectified ASAP.

I'll update him again now to see whats holding it up and also to see if we can get this moving again.

Best Regards,

[Gordy]

Thanks Lee, Michael has sent me an email to say he's looking into it for me.

[Gordy]

I've received stage 3 and 4 emails and then a delayed order notification which is very odd?

I assume as I have the city link tracking number that the delayed order notification is incorrect?

[Gordy]

Well it's arrived this morning so clearly the delayed order email was sent in error yay