Scan you read my mind.

[Azza]

UltraPower Battery & Charger Combo



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What the hell?!?


Next available delivery date using free delivery is Monday 7th.


Is this correct?!?

[Funkstar]

Next available delivery date using free delivery is Monday 7th.


Is this correct?!?

There will be a significant backlog from this past couple of weeks. Two weekends combined wih two sets of public holiday will do that

[Azza]

Ergh. And I need this stuff for this week.

[kopite]

Well ya could always pay for the next day delivery

Or pick it up

[Azza]

Well ya could always pay for the next day delivery

Or pick it up

Free delivery is next day.

And I dought one of my parents is going to drive for 2 and a bit hours just so I can pick up some batteries and a dvd drive.

[Funkstar]

Well ya could always pay for the next day delivery

Delivery is always next day from date of dispatch. Items are picked and dispatched in order of being placed.

[Dreaming]

You could always place the order, phone up and beg for it to be put on priority. Has worked in the past for me, but it depends how generous the guys on the end of the phone feel

[Chris P]

Azza

We are currently experiencing a high volume of order multiplied by the proplems this time of Year brings ( Christmas ), we also have a backlog from the few days we were closed so please bear with us during this time. The Estimated dispatch dates are the same for everyone.

Our picking dept is working even harder and staying back later to reduce this backlog and keep delays down to a minimum

Thank you for your patience

Best Regards

[sleepyhead]

I too ordered on Wednesday to be told expected delivery to be Monday. Luckily I don't NEED the items by Friday, however it would have been nice to be able to play around with it all weekend.

I have to admit, I am disappointed in the expected delivery date and I can sympathise due to the period of year that it is.

There is a but here though...

(These are purely my own thoughts and as such be taken with a pinch of salt as I don't work for scan, have no idea how they operate, the actual volume of sales/returns/testing and admin processing etc.)

With the length of time Scan has been operating and past sales history as a basis, surely there has to have been planning to cater for when customers order online over the holiday periods?

Surely with a company this large, there has to have been several process maps written and revised (yes theoretical but can aid in reducing touch-time/admin time etc.) along side a planner or scheduler to reduce bottlenecks in the process maps? For example, lack of staff every year for picking and dispatching, ie hire contractors.

As a customer I'd expect order wednesday, expected delivery to be friday, regardless if that particular week is following on from a two week break period; in other words, normal service.

This is by no means a cry in attempt to rush my order through, as I said earlier on I can wait. I'm merely putting across a customer's expectations and random (but hopefully constructive) babblings.

To end on a high note, I can say thier Customer Support/RMA is great (from a personal perspective).

PS I'm probably way out of my depth here as I don't have experience in managing a company as a whole, only process/product improvement in a specific area.