What happened to my cancellation?

[TooNice]

I can overlook the fact that the order system messed up (e.g. said something was in stock and would arrive at a given date, but did not) between Christmas and New Year, because I was buying a popular item. I can also overlook the fact that no one replied here, because I presume of the holiday breaks. Since it became clear that I was not going to receive the item on time, I had to make my own provisions, and I called in to cancel my order on the 2nd of Jan before my flight. Though I really could use the money back on my credit card ASAP (and was assured both the cancellation and refund will be prompt - not that I was in a position to check till now), I can also understand that it would take a couple of days for me to get my money back. What I really did -not- expect, however, is to find this in my mailbox today:

Please regard this email as a notification of delay in your order due to unexpected volumesin our warehouse. Please rest assured your custom is greatly valued and we will process your order with the utmost urgency. Your order has still been booked for a next working day delivery from the point of despatch and we will send further emails to confirm this.

So that mean my order was not cancelled? I am afraid that I'll have to politely comment that I am not amused. Quite honestly, I am fuming - it's not something I want to spend any more time dealing with. Would a member of the staff please look into my order (00E1003992) and make sure that it is cancelled properly. Sell it to someone else! I am sure there are lots of people looking for an Eee PC. So you'll get a relieved customer me (me - once I get my money back), a happy customer (whoever is next in line) and might even get £16 out of it (as the price has gone up since I ordered).

Thanks for reading. I regret having to make a new thread to complain, but this is urgent, and I am now putting a question mark as to whether every individual posts are read properly after missing my last query.

[robg1701]

Ive had this too...the dispatch system thinks your order has been delayed as it wasnt dispatched, but infact has already been cancelled. I expect thsts what has happened here as well.

[TooNice]

I was informed over the phone that I'd get a cancellation email though, but didn't (wasn't able to verify this until today as I was not in a position to check my email). I can breathe a sigh of relief if it is just a system error (which might be worth fixing), but it would be nice to have a confirmation.

[Lee H]

I'll get this checked into for you now as you should have had the emails to state it's cancelled.

Best Regards,

[IAmATeaf]

I'll get this checked into for you now as you should have had the emails to state it's cancelled.

Best Regards,

There's some sort of number in the orignal post

[Lee H]

I've checked this and there was an email sent by David from Customer Services on the 2nd Jan.

Please see below the screenshot of the OLQ - references removed of course for security



The delayed notification is an automated one, as per the email you should have recieved from David when he cancelled the order, just ignore and discard it accordingly.

As such, I'll resend the original email to the yahoo address specified, but this email was originally sent as soon as the order was cancelled and passed for refund to the payments department.

Best Regards,

[DavidM]

Not - I must add - me (we do have several Davids here )

[TooNice]

Grr, I found out why I didn't see the first email: for some reason Yahoo decided that it was spam. There was no reason for that, all the ' Scan invoice status update' received went straight to my Inbox in the past, and I've received Lee's email just fine too. Now that I think about it though, Yahoo's spam filter has been on the aggressive side for my taste lately - every now and then I end up receiving emails I'd like to read in the spam box, and even after I mark as 'Not Spam', Yahoo forget it within days or weeks at most. Anyway, apologies for the commotion. I also note that the refund is back on my card - which is much welcomed (did a bit of spending in London and coming a little close to my card limit for my comfort). Cheers.