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Thread: So disappointed with Scan service!

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    So disappointed with Scan service!

    Hello,
    2 weeks ago i returned an item (xfx graphic card 7900gt extreme) as it was faulty, and having looked at numerous forums, i can see that the whole series is having problems, somthing to do with artificating and nvram overheating issues.

    Anyway i returned the item, and it takes upto 2 weeks for xfx to report back to scan. They have reported back to scan to replace the card with an equivalent one. I spoke to scan yesterday, and they said that they had a refurbished 7900gt sitting around somewhere, whcih they were going to look for. HOW long will that take!

    I Dont want a refurbished 7900gt considering that the same problem nearly 100% chance its going to occur again. I Want a new equivalent one, i dont care which one, but it should be new and equivalent !

    Im sure if anyone else was in my situation they would undersatand!

    my rma number is : <SNIPPED>

    Please can some get this sorted

    many thanks
    Last edited by Lee H; 03-06-2008 at 11:10 AM.

  2. #2
    Scan Computers Technical/Returns Mark@SCAN's Avatar
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    Re: So disappointed with Scan service!

    Hi

    Further to our conversation this morning this is currently being looked into for you.

    Please bear with us.

    Regards

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    Re: So disappointed with Scan service!

    Quote Originally Posted by Mark@SCAN View Post
    Hi

    Further to our conversation this morning this is currently being looked into for you.

    Please bear with us.

    Regards
    Many thanks Mark

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    Re: So disappointed with Scan service!

    Hi Mark, any new updates?

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    Re: So disappointed with Scan service!

    I thought everyone should know that scan are refusing to replace the item, but insted giving me a refund of &#163;35 for a XFX 7900 GT extreme which is still within its 2 year warrenty!!!!!!

    This card would still outclass most of its competition for a mere &#163;35!!!!!

    Any thoughts on that!

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    Re: So disappointed with Scan service!

    akaneria,

    Although still within the 2 year warranty, my understanding of this is there are 3 months of that warranty remaining and XFX have provided a market value refund which we have passed on.

    The 7 series is now discontinued and there is no replacement available for you. The refund has been authorised and will be with you shortly.

    Wesley Aldred
    Returns Manager

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    Re: So disappointed with Scan service!

    Sorry to say this confirms my intention not to touch XFX with a bargepole.
    I am sure most other companies would offer a replacement card with equivalent performance. It really makes the XFX 2 year warranty more or less worthless given the average life of a product.

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    Re: So disappointed with Scan service!

    Quote Originally Posted by Oldjim View Post
    Sorry to say this confirms my intention not to touch XFX with a bargepole.
    Likewise. Though I'd already decided that, based on previous incidents, here and elsewhere.

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    Re: So disappointed with Scan service!

    I have never touched xfx for this reason. I don't blame scan at all as technically they are only responsible for the product for the first year, whether the warranty is back to them for the full 2 years or not. I would think the least they could do is give you a semi-decent card, 8600GT perhaps as you're right nothing can do the same job for &#163;35.

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    Re: So disappointed with Scan service!

    I hope my recently purchased XFX card dosent fail me, the &#163;35 token refund is a liberty, discontinued product or not.

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    Re: So disappointed with Scan service!

    Quote Originally Posted by staffsMike View Post
    I have never touched xfx for this reason. I don't blame scan at all as technically they are only responsible for the product for the first year, whether the warranty is back to them for the full 2 years or not. I would think the least they could do is give you a semi-decent card, 8600GT perhaps as you're right nothing can do the same job for &#163;35.
    Sale of Goods Act liability extends for up to six years, not one. That doesn't mean, necessarily, that it'll help, because that liability relates to the nature of any fault, and to the expected life of a product, and may amount to little more than a partial refund anyway. But Scan certainly have a technical responsibility for more than 12 months.

    What no buyer is entitled to, though, under Sale of Goods Act rights, is to expect a brand new product to replace one that's a couple of years old. The principle is to reflect loss if the product doesn't live up to the quality it should, but that compensation can reflect the usage the buyer has already had from the product. So if the expected, "reasonable" life was three years, and you've had two, you're only losing one-third of your investment if the product karks out at that point. In other words, some type of pro-rata adjustment is commonplace.

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    staffsMike (04-06-2008)

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    Re: So disappointed with Scan service!

    As enlightening as usual Sacarcen

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    Re: So disappointed with Scan service!

    I had the same issue with the same card, but thankfully XFX sent Scan a new card that worked.

    Likewise I wouldn't touch XFX again though. I've had 3 of their cards and they have all had to be RMA'ed (only 1 to Scan) within the first year. Really bad quality.
    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

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    Re: So disappointed with Scan service!

    Quote Originally Posted by Agent View Post
    I had the same issue with the same card, but thankfully XFX sent Scan a new card that worked.

    Likewise I wouldn't touch XFX again though. I've had 3 of their cards and they have all had to be RMA'ed (only 1 to Scan) within the first year. Really bad quality.

    in the xfx

    XFX - Support

    they state that they have to either have to repair and/or replace the product with an equivilent version.
    this warrenty is to scan not the end consumer.

    any recommendation as to what i should do, as clearly i just want another card which works!

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    Re: So disappointed with Scan service!

    This warranty offered by XFX to its Resellers is limited to the repair and/or replacement, at XFXs discretion, of defective or nonconforming Product
    The bit in bold makes your arguement invalid. No one seems to make 7 series cards any more and they are hard to find in any shops, so if XFX don't have any of your card it's easier just to give you a refund.

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    Re: So disappointed with Scan service!

    it doesn't say anywhere in the warranty about a refund.
    But i have seen on other forums, as a matter of good faith, they replace it with an equivalent 8600gt

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