Imagine this…….
You go in a shop
You ask them, if the items you want are available, they say yes (so far so good)
They take your money of you.
Then after waiting for ten minutes, they tell you, your item are not available, we made a mistake.
Oh, & by the way, you can’t have your money back for another three days!
Would you be happy?
This is exactly how I felt I was treated by you in your store today.
After checking all the components were in stock through your web site, I decide to drive to your store, then waited for 20 minutes in a queue before getting served.
I give you my order, your system says in stock. everything’s fine.
You take my money off my credit card.
I then go to wait for said items only to be told 10 minutes later, we are sorry but two of the items we said were actually available, are not!
Ok I say (annoyed you had wasted my time) just give me my money back.
“Sorry sir, your money will be refunded back in 3 working days” the reply I got back.
Very disappointed with Scan, if you didn’t have them in stock why not tell us before taking our money?
This is the sort of thing that makes customers look else ware.