Broken PSU, RMA please.

[Noxvayl]

My Silverstone ST50EF PSU died today. I have ordered a new one but have just realised this one is still under warranty... Could someone get me an RMA sorted? Last time I did it was by phone and I would prefer to do it through here via PM.

I have all the information at hand so just need someone to give it to

Thanks

[Mark@SCAN]

Hi

Please PM me with your Invoice details for the PSU

In future if you wish to submit an RMA request please contact us via telephone OR submit a query using the following link:

http://web6.scan.co.uk/aspnet/Suppor...px?QueryType=R

The Hexus support forum is not for RMA requests rather technical support/advice prior to requesting an RMA using the options detailed above.

[Noxvayl]

Sorry to bother you but the reason I prefer to do this via the forum here is so that I have reference of my request... doing it on your site or by the phone leaves the customer no reference(I like to make sure I have what I need for those just in case scenarios I tend to get into very often). Also I prefer to make use of support forums I belong to because naturally you receive better service by comunicating with Scan staff rather than emailing a system or logging requests through a system. Its also helpfull to be able to communicate with the same person who dealt with the case rather than having to talk to a different person each time I phone in with a question.

Call me old school but I prefer some sort of personal feel to my customer service which is why I have joind this forum and remained a loyal customer. Processing requests through this forum gives me that personal feel I enjoy and I'm sure others might enjoy it as well.

[Lee H]

Sorry to bother you but the reason I prefer to do this via the forum here is so that I have reference of my request... doing it on your site or by the phone leaves the customer no reference

This is totally incorrect. When you submit the query to the system you are given an unique reference beginning with OLQ and then a 7 digit number which is easily trackable and this can be seen at the screen grab below ;

Call me old school but I prefer some sort of personal feel to my customer service which is why I have joind this forum and remained a loyal customer. Processing requests through this forum gives me that personal feel I enjoy and I'm sure others might enjoy it as well.

The forum is great for first point of contact for things like this, but it is not the best way to transmit information like RMA numbers, invoice numbers and other information. This is why the OLQ system is in place, so that we can see who is dealing with the query, Any notes added by staff and this makes tracking, tracing as well as processing things like this much easier to do.

[wesleyaldred]

As Lee has explained this quite simply is not the case a reference number is always provided when you submit a query via our website.

Please DO NOT use Hexus to request RMA's this is not what the forum is here for.

Wesley Aldred
Returns Manager