Are you likely to accept this RMA?

[Spud1]

Hi guys,

Firstly apologies if I am mis-using this forum with this question, but i'd just like to get an idea if it is worth me filing an RMA request with this issue, as i'm not certain if this falls within your policies.

I purchased an Asus Xonar D2X Ultra Fidelity 7.1 PCI-E Sound Card from you last week, and have today finally put the card into my computer (a stock Mac Pro, nothing modified) and loaded the drivers.

The problem is that I cannot get audio working correctly with Vista, despite the fact that this card is advertised as being Vista compatible and as having features enabling openAL etc to work correctly. The sound output of the card through optical out is almost always 'crackly', to various degrees, unless you are playing a DVD or similar with a DD or DTS encoded audio track. Everything else (MP3s, windows sounds etc) crackles.

The card has the correct power cable attached, and I have tried a number of things, including: Complete re-install, different cables, different PCI-E socket, different drivers versions, and every combination of possible settings in the audio configuration window.

My concern is that this may be a problem related to my software setup or the cards drivers, and not a physical hardware issue, and as such i'm a little worried that if I send it back you will test the hardware and it will work fine, so my RMA would be denied. Ideally I would like to get a refund and purchase a different card that doesn't have these problems.

From what I have said, would I qualify for an RMA with this card? (the box/contents are all present and in immaculate condition)

[rabbid]

If you notify them in writing within 7 working days of receipt of the item you should be able to return it under DSR regulations (you will need to pay for carraige back to Scan and any refund they give will not include any P&P originally paid by you).

[[B00]]

I have seen problems with this card not working in a x1 slot it needs to go into a x16 slot from what i can remember

[Spud1]

Thanksfor the comments...sadly because my mac pro was away for repair alkl last week I was not able to try the card until yesterday..which means DSR do not apply afaik I also ordered on q-collect so that may have affected DSR rights anyway.

[B00] - it is in a x16 slot, I don't have any x1 slots on this board.

[[B00]]

ah ok m8 just a thought

[rabbid]

remember 7 working day, so not including sat/sun/bankhols, dont know if that gets u closer.
If its very near perhaps Scan will take it back as a gesture of goodwill in this case where its been looked after, otherwsise they might charge a little restocking fee, I guess it depends how resaleable it is.

[slypie]

you should be able to return it for a full refund

[Philipp]

Spud1

Either PM me your invoice number, or just pop it back into the store.

Depending on the condition and how far over the 7 days you are, im sure we can sort something out.

Regards