Asked for a Refund, Replacement being sent

[shaolin chicken]

Could someone from Scan, please look into this for me, here is the the RMA number *****.

The motherboard was faulty on arrival when tested, so surely there should be no problem in asking for a refund.

[kalniel]

Or no problem giving you what you ordered which is what they're doing isn't it?

[vinnyT]

Depends on how long you've had it, within 30 days = refund, after the supplier has the right to repair/replace it.

[nichomach]

Not the point, kalniel. He's entitled to ask for a refund if it was DOA, and they're obliged to provide one - he doesn't have to accept a replacement. I'm sure Scan will sort him out, though.

[shaolin chicken]

Depends on how long you've had it, within 30 days = refund, after the supplier has the right to repair/replace it.

I only had it a week before I had chance to test it and it was found to be faulty

[vinnyT]

I only had it a week before I had chance to test it and it was found to be faulty

Then I don't understand why Scan have not issued a refund, stick to your guns.

[shaolin chicken]

Then I don't understand why Scan have not issued a refund, stick to your guns.

I know, it's annoying really, Scan have been very efficient in sorting the RMA, it's just that they seem to have ignored my request for a refund and have invoiced a replacement. I would like to get this sorted before it goes any further.

I have raised a returns query also, over a hour and a half ago, without reply.

[Jonj1611]

Phone them, it would be quicker and you can sort out any issues over the phone.

Jon

[shaolin chicken]

Phone them, it would be quicker and you can sort out any issues over the phone.

Jon

Thanks Jon, took your advice and spoke to a great fella called Mick, who got it sorted for me.

Thanks Mick, top man

[Mossy]

I need to read all the post glad it is sorted

[Jonj1611]

Thanks Jon, took your advice and spoke to a great fella called Mick, who got it sorted for me.

Thanks Mick, top man

Excellent, glad you got it sorted

Jon