XFX 260-216 Black Edition RMA Please

[Sepulchre]

I thought it worth mentioning here that the plastic protective film on the card was removed when it was initally installed on Boxing Day, just in case anyone from Scan is reading this and wondering.

[Richh]

The issue as far as I can see sits with XFX's crazy returns process and not with Scan.

No, that's not quite fair to us, as consumers. the ultimate issue here is with Scan. It's them we buy stuff from, it's them our contract is with, and it's them who ultimately decide how they run their business.

If Scan wanted to change this situation tomorrow, they could. If they wanted to offer instant replacements for duff gear, no matter who makes it, they can, simply by making a decision to do so.

What obviously happens under those circumstances is that Scan would, temporarily, be out of pocket while they wait for XFX to reimburse them, either physically, by providing replacement product into Scan's stock, or financially, by crediting it back. The fact that this is not happening at the moment is obviously for some significant reason or another, given that Scan do this with every single other brand they sell.

One can only suspect that, at some point in the past, there have been problems with Scan accepting product as faulty, and replacing it, only for XFX to subsequently disagree. It would also appear to have been a significant enough problem to cause either Scan or XFX, or both, a headache, and rather than deal with that between themselves, Scan decided to effectively pass the problem onto the customer via this unique DOA/RMA policy.

It would now appear that all the negative comment being generated has "encouraged" both companies to think again, but that doesn't exactly help you, or indeed anyone else in the same boat.

[GoNz0]

Under the Sale of Goods Act 1979 any item you purchase from a retailer should be as described, of a satisfactory quality and fit for purpose. This means that if a product turns out to be damaged or faulty at the time of sale, or if a fault emerges over time, you are entitled to a refund, repair or replacement from the retailer.


based on that you can demand a refund and not replacement, although you may have to wait for XFX to confirm its faulty, so its not all bad news.

[Sepulchre]

Under the Sale of Goods Act 1979 (snip) you are entitled to a refund, repair or replacement from the retailer.

Is this at the discretion of the retailer? And during what time period does this apply?

[Joey2oo7]

Is this at the discretion of the retailer? And during what time period does this apply?

You can insist on any of the three options.

[Richh]

Is this at the discretion of the retailer? And during what time period does this apply?

http://www.berr.gov.uk/whatwedo/cons...page38311.html

See question 2. Bottom line is that if you have sent (are sending) a product back that contains a manufacturing fault (and it certainly looks from the screenshot you posted that the card is duff), Scan are duty bound to give you a refund if that's your preferred option.

If they say they can't do it right now, well, don't take their first no for an answer. The point they began to move in the right direction in my case was when I made it clear I wanted to cancel the contract. Faced with the choice of losing your custom completely, or refunding you and allowing you to pay the difference on a dearer card, one will hope they'll see sense in a similar manner.

[Sepulchre]

Joey, Rich - many thanks for the info!!

I was aware of the SoGA but not the finer points such as this. I'll await Scans test results and take it from there, given the contract is with Scan I dont see any legal reason why I should wait for the card to then be sent to XFX.

[Sepulchre]

Card arrived at Scan today according to Royal mail, although its not showing on the returns tracking page as such yet so I guess it must be in a que waiting to get opened?

[Joey2oo7]

Card arrived at Scan today according to Royal mail, although its not showing on the returns tracking page as such yet so I guess it must be in a que waiting to get opened?

Good luck with the RMA !!

[Sepulchre]

Thanks.

Card still not showing as received which a day and a half after it was delivered by Royal mail has got me a little worried, but I guess it must still be waiting to get opened and looked at?

[Sepulchre]

Update..

I’ve just spoken with Lee who was very helpful and explained the situation to me, I'm sure he won’t mind me posting this.

He tells me Scan tested the card and found the same fault as me (crashing in games and when tested in Furmark crashing there also), so it’s gone back to XFX who have tested it and found no fault with the card which frankly baffles me.

The situation now is the card will come back from XFX to Scan unfortunately they only ship back to Scan once a week, on a Wednesday so Scan wont receive my card back until 18/2/09 at which point they will need to test it again and we will take it from there.

I'm guessing I won’t have this card back now until at least early the following week (23rd Feb onwards), to say I'm gutted is an understatement! I'm a heavy gamer and sorely missing my graphics card as my standby a 7800GT (I sold my 8800GT to part way fund the 260GTX) just doesn’t cut the mustard in CODWAW, its been 2 weeks since I sent the card away, having only used it for 4 weeks after Christmas, and to learn its going to be another week before there is any further progress is quite upsetting, as I understand it if the card comes back (cleaned or touched up in some way by XFX) and Scan find it OK I’ll then get the card back, if they test it again and still find the fault then it gets escalated, I don’t recall from the conversation how long this process will take though.

I sorely wish I had never heard of the XFX Black Edition!

[SammEl]

Just don't buy XFX tbh, heard so many problems!

[Alfieg]

I went through 2 black editions with exactly the same fault as you. both were tested by d*b*.com and found faulty. Got a refund and bought an XFX GTX 280 XT cus it was a bargain at the time. That was crashing loads unless i underclocked it to nvidia ref speeds. RMA'd it and Scan found no fault but i'm sure something's not right. I do believe Scan tested it thoroughly though.

I agree with the previous poster. don't buy XFX.

[Joey2oo7]

And so the saga continues......personally speaking i'll never buy another XFX product again.

Alfieg have you tried using Rivatuner to increase the fan speed rather than underclocking it ?

[Alfieg]

And so the saga continues......personally speaking i'll never buy another XFX product again.

Alfieg have you tried using Rivatuner to increase the fan speed rather than underclocking it ?

Yeah, tried that. It never goes above 80c even in furmark, so it's not a temp issue. + I paid for the overclocks with fan on auto so it's not on really is it.

[Joey2oo7]

Yeah, tried that. It never goes above 80c even in furmark, so it's not a temp issue. + I paid for the overclocks with fan on auto so it's not on really is it.

Agreed you paid extra for the overclocked version it should work at those speeds, but by the sounds of it a warranty replacement doesn't sound lightly so thought i'd suggest turning up the fan