Nice RMA Turn Around

[Zak33]

Hiya chaps and chapesses'

I had a couple of routers from you last year, one for immediate use, and one for spare.

I needed to use the spare, and it ... didn't work.

I used the returns link on your web page, (5th May, late evening) and received the instructions (6th May, 9:31am), boxed it all up, put the RMA number in the box, went the PO and posted it first class (which was only 4p more than standard parcels, so that helped speed it along ) on 6th May at 11:54am

Waited for the weekend to pass, and today (Tuesday 12th) I got the full chain of emails confirming it was tested and was knackered (2:36pm) and then 5:30pm, saying I was getting a new one, and then all 4 stages of a new delivery arrived, finalised by Stage 4 outof 4, packed, and shipped

I'm made up

Thank you all very much, because you guys have occasion to be dead proud of a lightning fast turn around

10/10. The Daddies.

[Zak33]

13 May 09 11:13 am replacement arrived

[Chris P]

Thanks for the feedback

This is great to hear

[Zak33]

it's even better, cos this router seems to work

[Chris P]

Zak33

Always a bonus if the products work

[Zak33]

Always a bonus if the products work

made me properly lol.... yes chap, it does help