Why was I charged for delivery?

[drisie]

Hi

I ordered about 500 pounds worth of hardware this morning and I have made more than 20 posts on hexus forum,why was I charged for delivery?

Thx

[TAKTAK]

Have you linked your account?

[jonathan_phang]

Did it say a delivery charge on your invoice, or when before you pay? Becuase if it did, I'm afraid that something was up... Its not a discount that comes off after I'm afraid. Like TAK says, your account might not have been successfully linked to your account here.

[Funkstar]

As TAKTAK said, have you actually registered for the Scan2HEXUS free delivery?

Details are in the postcount and rewards link in my sig.

[dave87]

If you have followed the guide that Funkstar has linked in his sig and it isn't working, pop a PM to one of the Scan guys.


I would also like to add that the Scan2Hexus shipping is a perk that requires continued constructive membership of the Hexus forums - and as such simply having 20 posts isn't sufficient - it is merely the entry requirement. Pull up a chair and enjoy what Hexus has to offer

[drisie]

Yip I did link it

[leepen@scan]

drisie,

Did you place an order to the value of £20 ex VAT? The number one causes of hexus shipping issues is multiple accounts. However, if you PM me your invoice number I can look into this in the morning.

All the best,

[Caudovittatus]

It could be similar to what's affecting my login... I did try to link my account this morning but the Scan system can't recognise my Hexus login. I raised a QLQ ticket and Scan replied (very quickly!) to say that they were having a problem with linking and that it had been reported; they expect to fix it soon (though I don't know how soon). I just tried again but it doesn't work still so perhaps next week.

[Agent]

It could be similar to what's affecting my login... I did try to link my account this morning but the Scan system can't recognise my Hexus login. I raised a QLQ ticket and Scan replied (very quickly!) to say that they were having a problem with linking and that it had been reported; they expect to fix it soon (though I don't know how soon). I just tried again but it doesn't work still so perhaps next week.

It takes at least 24 hours to sync. This morning is way too soon tfor this to have happened as you only hit the limit last night.

[leepen@scan]

We don't bite

You can always give us a call on sales and we'll check your account(s) and honour the free delivery incentive the same as ordering through the website.

[david@scan]

Or drop me a PM with your email and I'll check them tomorrow to see if they're activated.

[david@scan]

Thanks Caudovittatus

Looks like theres some technical issue - so I'll ask the web team to look at this on tuesday for you.

If you ring the sales team in the meantime - then they'll be able to remove carriage for you.

[david@scan]

Apparently this has been sorted now... but if anyone still has issues signing up now, then it should be fixed after midnight.

[Caudovittatus]

I was able to signup this morning. Thanks David!

[david@scan]

Glad it's sorted

[Chris P]

drisie

Using the guide I have associated your account with free delivery

Best Regards