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Thread: Ordered the wrong item by mistake

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    Ordered the wrong item by mistake

    I just placed an order a few minutes ago and then realised I have ordered the wrong item on one of the purchases.

    As it hasnt gone to picking stage yet, Im wondering if possible can I still change my order so instead of 2 x LN12185 I get 2 x LN26610 instead?

    Both are 80mm Sharkoon case fans, but I chose the wrong model.

    Ive emailed on the website too, but posting here to cover all the bases

    Order number is removed (Customer Service Query Number removed)

    Thanks
    Last edited by Ironbuket; 04-06-2009 at 07:32 AM. Reason: Removed Invoice and customer service query numbers

  2. #2
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    Re: Ordered the wrong item by mistake

    Probably best to phone CS at opening time if you can as once its picked you would have to DSR and reorder.

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    Re: Ordered the wrong item by mistake

    Thanks rabbid, I was going to try that but the phones dont open until 9 and Im wondering if they start processing the orders before that. My order could be out the door before I get a chance to ring them.

    I thought there might have been a way to alter the order online because it hasnt gone to picking yet, but I cant see a way of doing it.

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    Resident Idiot DJ leepen@scan's Avatar
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    Re: Ordered the wrong item by mistake

    Just forwarded your info to myself at work - we'll get it amended as soon as we're open

    You may wish to edit your post and remove the digits.

    Best regards
    Lee P Retail Sales & System Quotes - leep@scan - 0871 4724786 (Direct) - Check out my mixes here;

    www.mixcloud.com/penrar

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    Re: Ordered the wrong item by mistake

    Thanks Lee, I was getting worried that by the time the phone lines opened it might be too late to change the order

    Quote Originally Posted by leepen@scan View Post
    You may wish to edit your post and remove the digits.
    Do you mean remove the invoice and query numbers? Im guessing thats what you meant so will remove them now.

    Thanks again

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    Resident Idiot DJ leepen@scan's Avatar
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    Re: Ordered the wrong item by mistake

    All done and dusted now I have been informed
    Lee P Retail Sales & System Quotes - leep@scan - 0871 4724786 (Direct) - Check out my mixes here;

    www.mixcloud.com/penrar

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    Ironbuket (06-06-2009)

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    Re: Ordered the wrong item by mistake

    Great! Thanks Lee

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