Changing Delivery address on an open order

[j1979]

hi, I have ordered a new bluetooth mouse, and arranged for it to be delivered to my home address on friday the 18th. but i have done a shift swap at work and now need it to be delivered to my work address.

the order is currently at stage 2 of 4 but that will probably change in the morning, should i call scan or can this be sorted on-line? i paid with a mastercard.

cheers jon

[TAKTAK]

Submit a support ticket on their site bud, that way they have an internal record of you contacting them

Or just ring them in the morning..

[david@scan]

Or better still - do both.

Sometimes, as you can appreciate, there may be quite a few OLQ's [on-line queries] overnight... so it is always possible the order may have progressed too far to ammend.

[j1979]

thanks guys! i took your advice and sent a ticket and called them just now. all they needed was my invoice number when i called and my email ticket popped up. the guy i spoke to had my all sorted in 10 seconds and has sent me a confirmation email !!

i can honestly say, the customer service with you guys is spot on ! why can't everything else in my life be so simple. !!?

thanks again