Hi,
I've just had to RMA a part that I incorrectly ordered, and during the process it occurred that it might be nice to have the facility to enter a courier tracking reference in the Scan Returns Tracking page.
Wouldn't be too hard to provide a dropdown list of popular carriers (+ other) and then a small free form field for the tracking ref.
Maybe Scan could use this too, but it would certainly be useful from a customer point of view to have all info regarding the return recorded against the RMA ref on the Tracking page.
Steve