Switch card problems with Internet Orders

[davidstone28]

Switch card problems with Internet Orders...

To cut a long story short, the online ordering system seems to reject my switch card if I enter the issue number which is 0.

Card only seems to get accepted if I phone up Scan and get someone to punch it in manually.

Don't experience this problem on Amazon etc.

Might be a glitch in the online ordering software?

[DavidM]

I'll get this checked out for you.

[davidstone28]

A couple of further details to help you in your investigations:

1. The order is certainly placed eg. basket, checkout, invoice number etc but at stage 2 or stage 3 (or whatever it is), the card doesn't get approved.

2. The first time it happened, someone from Scan phoned me up and said I had missing details ie the issue number of my switch card. When I told him 0 and he punched it in, it worked fine. 0 is default on the drop down menu when entering credit card details.

3. Has happened a couple of times now.

4. Credit cards (non-switch card) are fine.

[DavidM]

It's being checked into at the moment, but if you contact the sales team in the meantime... they'll be able to look after you.

[davidstone28]

Thanks for the reply.

Yeah, its no problem - customer services have been pretty good in the past in dealing with phone orders, so I phoned them up to authorise my card - only took a couple of minutes.