Order not dispatched?

[Noni]

I orderd something yesterday night, and it still has not been dispatched?

Is this normal? I have not got a conformation email of dispatch.

Thanks.

[RavenNight]

In exactly the same boat, says the money has been taking but not the nroaml confirmation of despatch e-mail, I hope it ahs bene dispatched because I've managed to get the day off tomorrow so I can be there to collect it.

[Noni]

Just got a email, its been delayed.

FACK.

[RavenNight]

The annoying thing is its taken 24 hours for them to relaise that its beend elayed and its ben delayed by an item thats still shown as in-stock!!! Whaaa!?!?!?!?

[Noni]

Exactly,

I mean, they had a hole day :O ! I orderd yesterday!

[RavenNight]

But why did they delay me for something that they have!?!?!? This is what the e-mail says:

Please regard this email as an active notification of a delay in your order, due to a temporary shortage in stock of the following item/s:
1. 3M RJ45 CAT-5 CABLEEstimated Lead Date = 16/03/2006

And here it clearly shows it as in-stock!

http://www.scan.co.uk/Products/Produ...roductID=60009

As it was when I ordered it over 24 hours ago!!! I've had another order I was waiting in for tomorrow cancelled by another company but I thought Scan were reliable

[Noni]

I got this, and I orderd over 24 hours ago too

Thank you for your order from Scan.

Please regard this email as a notification of delay in your order due to an
unexpected volume of orders placed throughout the day. Please rest assured your
custom is greatly valued and we will process your order with the utmost
urgency. Your order has still been booked for a next working day delivery from
the point of despatch and we will send further emails to confirm this.

Should you require any further information or assistance please log a query
using our online Customer Support service. Alternatively, you can contact our
delivery support team on 0870-755-4747.

[RavenNight]

They must be having some server issues or something...

[Noni]

Argh, annoying.

[DavidM]

Sorry for the delay - but if you submit a link here - with your invoice number, we can sort this tomorrow for you.

(It may be worth upgrading to the next size of cable, in case there is some sort of stock issue on this)

[RavenNight]

Done... and requested the bigger cable if the one I wanted isn't available. I'm just really annoyed becasue i'd got everything sorted so I could be there to collect and install it all, if I'd been contacted earlier I wouldn't have minded so much.

[RavenNight]

Right finally rang you up this morning to find out what was going on, spoke to a very nice lady who chased it up and found the cable had only come in late last night, I explaioned that I'd got the day off to make sure the shipment arrived (got stuff coming from another retailer as well) and she checked with her manager and gave me a great discount on Saturday delivery, many thanks!

[YorkieBen]

Please regard this email as a notification of delay in your order due to an
unexpected volume of orders placed throughout the day. Please rest assured your
custom is greatly valued and we will process your order with the utmost
urgency. Your order has still been booked for a next working day delivery from
the point of despatch and we will send further emails to confirm this.

I had this end of last week

maybe Scan need to hire more pickers?

[Koolpc]

Scan are not as bad as some companies!!! They are really quite good.