Not happy... to Extremely Happy...

[TeleFragX]

Arrived today everything came in great order but the most fragile thing came NOT BUBBLEWRAPPED they were 2 x UV caths and guess what - one is broken in the middle the cathode is "snapped". I'm not very please and am VERY annoyed I will have to RMA this back because it wasnt bubblewrapped - costing me more money in return costs because of lack of care. I usually love scan but this takes the biscuit.

I thought there would of been some more care... Disappointed in Scan not like then. Usually very very pleased.

Watch the video of the cath here: http://www.zippyvideos.com/774911013...th_no_scan_nh/ (800KB)

[Blackmage]

hey scan have free returns, so no love lost i guess?

[DavidM]

Sorry about the problems with this.

Please use the support link here and report this to our customer services team.

They should be able to deal with this damanged in transit for you pretty quickly.

[Lee H]

Hi TelefragX

Sorry to hear about the sharkoon UV's being broken in transit.

I've assigned your invoice to the claims department, and they have told me to tell you they're sending another one out for you shortly

Best Regards,

[TeleFragX]

hey scan have free returns, so no love lost i guess?

Strange dont seem to of had return delivery charges back before (only returned one item before if i remember)

As fir the replacement - thanks! - Means so much for such a little item as its part of my modding im working on. Thanks a lot lee and David. Shame i cant change the topic to Not happy... to Extremely Happy...

[DavidM]

No problem - glad your problem managed to get sorted

[Carlh]

Telefragx

I have amended the title of the subject to reflect the issue is now resolved

[Lee H]

No Worries

The Sharkoon kits great for the price. I added 2 to my chassis over the last week and now my room glows especially all the white items and wallpaper

[TeleFragX]

Well i just ordered a thermaltake armour case (see scan dont sell thermaltake items i heard there was an issue between them) and got a coolermaster musketeer from you guys and a bunch of other stuff so i hope the rest arrives tomorrow.

[TeleFragX]

Small add-on - They arrived this morning great all bubblewrapped this time they look amazing in my new thermaltake armour which was a pain in the butt to install but its all done and looks amaing - here are 3 videos zipped of my new rig:

http://www.savefile.com/files/5539575 (1.34MB)

You will see the final video is all complete and has both UV caths in. Everything but 3 items were purchased from Scan for the great after sales service and fast delivery! Recommended! OH and cheap competitive prices!

Thanks Again Scan! (thumbs up)

The UV Caths used in the case are from scan (at current) the price for 2 is £5.86 GREAT VALUE and from a good brand "Sharkoon"! Get them from here: http://www.scan.co.uk/Products/Produ...oductID=337873

[hitman67]

Personally I couldn't be happier with Scan at the moment, a Recent order arrived (an MP3 Player) with the screen looking like something had been dropped on it, so a couple of E-mails and it's being returned free of charge. Great service from the company, and a plesant change after, let's just say "Hostile" returns with companies in the past.

Factor in the friendly staff and I remember why I used Scan in the first place.

[Stompy]

Lol, everything I get from scan usually has a football pitch worth of bubble wrap around it

[kidzer]

Lol, everything I get from scan usually has a football pitch worth of bubble wrap around it

Yep!

I ordered an LG DVD-RAM drive a few weeks back and the bubble wrap was tremendous!

Very well protected indeed

[Lee H]

Nice video's

I'll attempt to try and capture my system in the dark to show you as the Akasa UV reactive SATA2 cables don't 1/2 glow like theres no tomorrow and all my extra cards in the system have a green erry glow to the topedge of them and the SLI bridge glows like theres no tomorrow.

I went a bit OTT and installed 2 packs to my desktop MCE rig ( so thats 4 UV cathodes ) and also added a set to my isotope as well.

[Couger]

yup scan are awesome, i ordered a silverstone fan controller the other week it came with enough bubble rap to keep the mrs occupied for hours lol (She loves poping them) hehe

[Rhyth]

Scan Rock , although my Logitech MX518 Silver Gaming-Grade™ Optical Mouse didnt turn up today sob.. But thats City link not Scan )