Just thought I'd leave some feedback in here on your customer service.
I order through you very regularly and I've had very few problems , one time a shuttle I built was exhibiting random errors that I've never seen, your technical support person was very helpful and I managed to get it sorted.
I just made a balls up and made a duplicate order ( I was trying to do 3 things at once hehe) I rang up you phone line, my call was answered in less than 30seconds! The lady answering was very friendly and helpful and she cancelled the second order straightaway. All done in less than a minute. Thats great customer service!
Keep up the good work!
Edit: And I've just this second recieved an email confirming the order cancellation. Thats all done and dusted in less than 10mins!