First order with Scan - hope it hasn't gone wrong...

[andrewuk]

Placed a large-ish order yesterday afternoon with Scan for a SFF system and associated components to do a new build for my girlfriend this Easter break.

I paid the premium for Saturday delivery (and it's stated correctly on the invoice) mainly so I could get it built while I am off work for Easter, plus because there won't be anyone around to sign for it during the week anyway (What is it with couriers all delivering 9-5 anyway, does no-one think that people do actually have to go to work and aren't around at home to sign for stuff in office hours?!! - ahwell, that's another point!)

Anyway all seemed to go well, got the despatch confirmed emails etc. But... Just checked my tracking number on the Citylink website and it says scheduled for delivery 18th - Tuesday! Brilliant. Looks like whoever packed my order put it through on the standard delivery option instead of Saturday so not only have I paid a huge premium for nothing but I will now have to waste time and petrol driving to the depot (which is a real pain to get to) in rush hour after work to get it myself anyway...

I hope this is an error on City-link's website but I'm not getting my hopes up too much. A real shame because upto now I was really impressed with the prices and ordering process

[bigjonnyauk]

its easter weekend mate scan are closed until monday so even if you had paid 100 quid for it to come saturday i dont think you would have got it

[dave87]

same with City Link I'm guessing - UPS definately werent open today

[Agent]

Clicking the big banner on the front page leads you to : http://web6.scan.co.uk/Support/index.asp
All the opening times are there for easter
Its not just Scan that will be closed, City link will be too.

[andrewuk]

its easter weekend mate scan are closed until monday so even if you had paid 100 quid for it to come saturday i dont think you would have got it

I am well aware it is Easter - I am scoffing an egg right now I suggest you read the sticky http://forums.hexus.net/showthread.php?t=72199

Particularly the 2nd post which states orders processed on the 13th will be delivered commencing Tues 18th UNLESS saturday delivery is opted for.

[andrewuk]

Well I just spoke to City-link and they have confirmed that the parcel was sent just normal next working day rather than Saturday, so despite paying 30 quid+vat for I can't get it until next Tuesday, and probably myself from the depot.

Not amused, could've got this lot from Dabs instead...

[Robert]

Relax dude it isn't the end of the world. I had to wait 2 months for a working graphics card (+spent £17 on postage all together)...touch wood my new card is working.

(not with scan btw)

[Chris P]

If you placed the order on the 13th and selected the Saturday delivery option this should have been delivered on the Saturday 15th pre 12am. Applogies If the order missed the despatch date.

Please feel free to PM me on Tuesday so I can look into why the order did not ship and refund the extra Saturday carriage charge if required.

[andrewuk]

Relax dude it isn't the end of the world. I had to wait 2 months for a working graphics card (+spent £17 on postage all together)...touch wood my new card is working.

(not with scan btw)

Yeah I know it's not mission critical. I was having a crap day anyway and this was just "the 3rd thing". Didn't mean to come across as an ass, but I am hoping the Saturday delivery surcharge will be refunded atleast.

[andrewuk]

Thanks Chris for the offer and for taking time to reply on your Easter break! I'll send a PM when Tuesday comes. Citylink will be delivering Tuesday they tell me and it turns out that someone will be around when it comes afterall. The invoice says carriage £30+vat so the Saturday option definitely was selected so a refund of the difference would certainly be appreciated!

[Chris P]

No problem

We can refund the difference no problem at all