Poor stock management

[tfboy]

Guys, I have to say this has been the worst incident I've had with Scan in a long list of orders

I placed a large order on Tuesday around lunchtime. At that time, I hoped it was going to be delivered on Wednesday, as you had estimated.

It turned out that you didn't have one item and I wasn't informed of this. I posted about this last night here. As you hadn't had the chance to reply, I phoned CS this morning and spoke to Martin who explained that you had a bit network crisis and that was why I hadn't been informed. Fair enough, technical errors happen.

I changed the item to another one in stock. Martin confirmed that that was the only item out of stock, everything else was readily available so the order was to be picked later on in the afternoon, dispatched this evening, for delivery tomorrow.

After you close, at around 8pm, I receive a text message informing me that my order has been delayed due to the memory I ordered being out of stock. But when I last spoke to CS, I was told that everything was available.

I don't like moaning about things and always try to look on the positive side, but this is frankly very poor. It would seem logical to allocate stock on a first come / first served basis, especially if a customer speaks to CS about a stock issue and changes his order accordingly to expedite the delivery.

I'm not writing to have a dig but want to understand how this has happened so that I make sure I don't fall into the same trap again. You provide a pretty good service and CS too, but when things go wrong, they go drastically wrong. I'll ring CS tomorrow (Thursday) morning to check up on the status, but now the delivery has been delayed yet again, I fear I'll have to cancel the order as I won't be around for another 10 days to receive it

edit: I'll happily give away my free England LED cap and speakers to receive all the items Thursday but don't know if you can arrange same-day delivery

[ExceededGoku]

or... perhaps that text you got was from the previous product order?

[tfboy]

or... perhaps that text you got was from the previous product order?

Hehe I wish it was but it isn't

Originally, it was the PSU that was out of stock and I changed that to another one when I spoke to Martin. The text message and email refer to the Corsair DDR 2 RAM which apparently is now no longer in stock

[scrandman]

I got burnt in exactly the same way on my very first order. I actually got so angry that I cancelled it.

Only after finding these forums and reading the positive feedback did I decide to give them a second try, which went really well. I even managed to change the mobo after the order was placed (original one I wanted wasn't in stock at the time of order, but came into stock a few days later).