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Thread: Vid Card purchase

  1. #1
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    Vid Card purchase

    I have asrock motherboard with PCI express slot however it only runs at 4x speed would like to purchase ATI 1950pro or XT version of same card,problem is not sure if card will work as PCI express slot not true x16 slot.
    so if I get either of these cards & they refuse to work can I return for refund or purchase alternative products to the same value.
    Have checked on Asrock website,but only older model video cards listed ref compatibility. ??????

  2. #2
    Jay
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    Gentlemen.. we're history Jay's Avatar
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    I think it should work ok

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    Senior Member MaddAussie's Avatar
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    I assume ur using a dual755vsta board? I'm running one of these with a 7900GS with no probs

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    No the board is a P4 Dual 915GL for Pentium 4 socket 478 Cpu.

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    Senior Member Dreaming's Avatar
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    It will work, just not as fast. But it should work fine, because I have a x16 PCI bus but if you put two cards in they each work at x8, so if it didn't work having two x16 cards would be impossible!

    I think it's the amount of 'channels' of data between the CPU and the GPU, or something like that. The more, the faster they can communicate. Please don't quote me though because I could be completely wrong!

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    Yes I realize it should work the problem is If it dosent work will scan allow me to return what ever card I purchase for a refund or an alternative product that was the point of asking the question in the post to begin with ??????

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    Well, don't quote me on this, but if you've opened the product and tried it and it doesn't work because its incompatible with your motherboard, then I think scan is not obliged to refund it, after all they can sell a returned opened product can they! I don't know what their exact policy is on this so wait for Lee or another scan guy to reply.
    If the Card is actually faulty, you can RMA it, I hear scan are very good with returns for rma'd stuff.
    Hope this helps a bit.

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    I do realize they are not obliged to accept a product back thats why I have asked what the return policy if any would be as I have not as yet actually brought anything from them.
    Simply trying to find out if an unsuitable purchase could be exchanged for an alternative if It refuses to work with my existing hardware.



  9. #9
    Banhammer in peace PeterB kalniel's Avatar
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    Distance selling regulations mean scan have to offer a complete refund if you cancel the order within 7 days of recieving it.

    But it'll work fine so it won't come to that

    Quote Originally Posted by OFT
    The regulations give consumers an unconditional right to cancel an order. This is to allow the consumer the opportunity to examine the goods or consider the nature of a service.

    If a consumer cancels an order, written notice must be given to you by:

    goods – seven working days from the day after that on which the goods are received by the consumer;
    services – seven working days from the day after that on which the consumer agrees to go ahead with the contract.
    If you fail to provide consumers with written confirmation of all the required information, then the cancellation periods can be extended up to a maximum of three months and seven working days. If the missing information is provided during this time, then the cancellation period ends seven working days beginning with the day after the full written confirmation is received by the consumer.

    Where a contract is cancelled, the consumer must ensure that reasonable care is taken of any goods received and 'restore' them to you. This does not mean that they have to return them - unless you stipulate this in the contract - only that they make them available for you to collect.

    You must refund the consumer's money as soon as possible and, at the latest, within 30 days of receiving the written notice of cancellation. The consumer may, at your discretion, be charged the direct cost of returning the goods, but you must tell them about this in the written information you give them.

    If payment for the goods or services is under a related credit agreement, the consumer's cancellation notice also has the effect of cancelling the credit agreement.
    Last edited by kalniel; 12-01-2007 at 12:21 PM.

  10. #10
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    But if the product has been opened and used or open with an attempt of use, and is not actually faulty (Its just incompatible with your motherboard for example (Say you had an agp motherboard and you didnt realise) I would have thought that you wouldnt be able to return it.
    Am I wrong on this one too !


    Wills.

  11. #11
    Banhammer in peace PeterB kalniel's Avatar
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    Yes - the distance selling regulation quoted above has nothing to do with an item being faulty or not - it's about having 7 days to evaluate the result of your contract and if not satisfied being able to cancel it.

    You are specifically allowed to open things and try them out (as part of the examining the goods) - all that is required is that you must 'ensure reasonable care' has been taken with the goods.
    Last edited by kalniel; 15-01-2007 at 10:58 AM.

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    I Appreciate everebodys opinions on this, I was hoping one of the Guys from Scan could reply to this question as I was hoping to get clarification regarding the companys policy if I went ahead & Purchased from them, obivously I do not want to end up with somthing which proves to be unsuitable with my current hardware.
    Ideally I would get an 8800 series card but apparently these will not work unless the PCI express slot is true 16x type.
    Full system rebuild intended in the near future unfortunatly not possible at this time.
    Was intending to get ATI 1950 series card as stop gap however as stated earlier in the original post not sure if this will actually work with existing motherboard due to hardware implementation IE: Pci express slot although physically able to accept full size card only runs at 4X speed unless anybody has same board & has tried same combination succesfully or otherwise.
    I know that I will not get full performance from whatever card that I actually get but that is not a problem as it can allways be used when I actually am in a position to do new build.
    Before anybody suggests checking Asrocks website,have already tried this unfortunatly the compatibilty chart does not contain information regarding up to date Video cards.

  13. #13
    Retail Sales Manager Chris P's Avatar
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    As kalniel confirmed you can return within 7 days, proving the item is in its original saleable condition.

    Carriage charges would be non-refundable for a non faulty item

    Best Regards

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