Asus Monitor Problem

[Markatomic01]

I originally ordered an ASUS MW221U back in Novemmber and after 5 weeks of delays and no stock I cancelled the order.
Then as stock was replenished I ordered another one before Xmas, and finally recieved it yesterday. And ... its faulty and you can obviously imagine I am extremely unhappy about it.
The Enable Overdrive function which is part of the panel appears constantly on the screen and no pressing of any buttons on the monitor has any effect. In fact what I got in the end was a crazy colour scheme out of nowhere. It would appear that the panel is faulty.
Clearly it needs replacing but how exactly will this take place.
I DO NOT want to wait another huge amount of time while its taken back, tested and another sent in its place, clearly the proper solution would be to have the monitor swapped at my door. I do not want to have to take two days off of work to put this saga to an end.
Please advise asap.
Mark Thornton

[dave87]

Hey mate,

Don't work for Scan, but it would probably be best if you removed your Order/Invoice No from the thread and PM'd it to someone like Wesley Aldred (Returns Manager) for him to deal with.

Dave

[Robert]

You'd probably be best speaking to Asus. If they're anything like Dell then they'll send one out next day.

[MD]

Can i just say, you could also be a bit more polite, the delays to stock do not factor into your wait, Scan can only get them when they can get them. Its unfortunate that when they did it seems you have managed to end up with a faulty monitor, but again, this is not Scans fault.

I am sure one of Scan staff will be along shortly, but I would have thought your tone could have been more polite. If you consider rewording your post then by all means do so, if you would also like to change the title then please PM me with a new title.

As for what you should do, you should log the problem on the Scan OLQ system, for which i will find you the link now.

Matt.

[MD]

http://web6.scan.co.uk/Support/Query.ASP?QueryType=R

[DavidM]

Thanks Matt - just beat me to it.

[DavidM]

If you can also drop me the invoice number (by PM) - I'll make sure one of my colleagues sees this tomorrow for you.

[Markatomic01]

With regards my first post, I am sorry that you find my tone inpolite but had you spent a considerable part of your evening trying to get a monitor you had been waiting 9 weeks for to work I would imagine you might have felt the same. Add to this the two days off work I had to take as the first day the delivery target was not met by Scan. Add to this the fact I attempted to telephone Scan today and when I finally got through to them the operator answered with Hello and then promptly put the phone down as it was 17:30, when their phone lines close.
In the past I have not had any problems with Scan and I hope that and am sure that this will all be resolved without any difficulty.
Thanks in advance
Mark

[Robert]

But surely it's the suppliers fault, not Scan hence your attitude towards them shouldn't be so brash.