Question about my rights to return goods to a shop

[YorkieBen]

I am thinking of buying a monitor from pc world. However I would like to know what my rights are re: returning it - if I am not satisfied with motion blur, backlight blled, image quality etc?

If I was not happy would I be able to get a refund?

ta

[Prodigy]

If you're buying from the shop in person you have 0 rights whatsoever if you merely don't like the item.

PC World may have a returns policy that goes above and beyond what you're legally entitled to though so worth asking them.

[steve threlfall]

Yeah check their return policy and ask to be sure.

You can always claim the good are faulty when returning- unless they can prove otherwise (and they are not going to hook it up and test it there and then) they are required by law to give you a full money refund. That is a statuory right i believe.

[Rave]

Prodigy is correct, if you buy an item in a shop you have no legal right to return it just because you don't like it, unless the shop give an undertaking to that effect when you buy it. You do have 7 days to return it if you buy it mail order.

[KW1816]

if I am not satisfied with motion blur, backlight blled, image quality etc?

You could try to argue 'Not fit for purpose' but wouldn't these be just the sort of things you'd check before you buy ?

[KowShak]

You do have 7 days to return it if you buy it mail order.

Distance selling regulations apply not only to mail order but to internet and telephone sales too.

[TheAnimus]

indeed, even the "postal rule" (basic part of formation of a contract) applies to the internet + fax. But this is an asside.

If you don't get to see the iteam working, if you take it home in its box, and its defective, then you should be able to return it. This would only be the case if you clearly stated what you expected of the product. It would be no different from them putting say DVI/VGA on it, when its only VGA, you could return it. Now as to if you get a refund i don't know. But if you paid on a VISA credit card, then you've got some other protection there. Ring up your card provider and ask about that, iirc (might be wrong here) you get 30 days insurance against damage, and some other good stuff.

[KowShak]

Would the best advice be to see it and several others working at PCWorld before you decide what to buy? Read the reviews too.

I suspect there will be a lot of monitors returned (or returns attempted) because of dead pixels. The current thinking in the industry is that dead pixels are acceptable, personally I disagree. People will want to return screens with dead pixels so I think you'll probably find that it has been made more difficult to return a screen, may not be the case at PCWorld but keep your eyes and ears open.

[KW1816]

The current thinking in the industry is that dead pixels are acceptable, personally I disagree.

Or ,IMO, worse than a dead pixel is the dreaded 'stuck' pixel. Bright green pixel in the middle of a dark scene anyone ?

[YorkieBen]

problem is I am worried about backlight bleed etc, which in Pc world ultra-florescent lighting is hard to check for

if I ordered online for a pickup in store would the Distance Selling Regulations still apply?

[5lab]

no, dont think so.

why not just buy online?

[Clingy]

The distance selling regulations are to protect against ordering stuff you didn't really want or to protect the consumer from badly worded or misleading discriptions. Clearly if you are in a shop you can readily identify and even examine the goods. It is not intended to allow you to try the goods, so be very careful if you intent to try them out, becasue you have a duty of care for the returned goods (i.e. the seller needs to be able to resell them). Either way, if the seller can show that you have used them, you will find it far more difficult should the case go to court.

[Vod]

Yeah check their return policy and ask to be sure.

You can always claim the good are faulty when returning- unless they can prove otherwise (and they are not going to hook it up and test it there and then) they are required by law to give you a full money refund. That is a statuory right i believe.

Do not try this one as this is incorrect.

If they restrict you to your statuory rights (which any retailer regardless of instore pos can do) they have a period of time in which to provide a replacement before they have to give you a refund.

i.e. If you take it back claiming it's faulty and wanting a refund and they have another exact same model in stock they can refuse the refund and just give you the replacement.

Ideal if the item is faulty and you want a replacement, not ideal if you 'made' it faulty because you weren't happy with the image quality, or falsely claim a fault.


For the concerns you have BUY ONLINE ONLY


As for ordering online and picking up instore, that one's a grey area - if you make payment online then the distance selling act should logically kick in, if you pay instore however I would personally theorise that it would not as payment was made on collection (as opposed to delivery).

..... although I would still pop in to have a look instore at the quality and get them to hook up a FPS so you can check motion blur.... just convienently 'forget' your wallet

[moose82]

As for ordering online and picking up instore, that one's a grey area - if you make payment online then the distance selling act should logically kick in, if you pay instore however I would personally theorise that it would not as payment was made on collection (as opposed to delivery).

With PCWorld you Reserve the item online and Pickup and Purchase instore. Distance selling regulations don't apply. You can still order online and wait for delivery in which case Distance Selling Regs do apply.

TBH I would hunt around the web for reviews of the monitor you're after and then perhaps post in Hexus to see if anyone here has/had one.

BTW PCWorld won't install a game off their shelves to show you squat... They'll blame it on cd keys etc. Believe me once upon a time while I was at University I worked for them. Well I needed money for beer somehow didn't I???

Best thing to do would be bring in a game you know is going to really test these things or better yet something like 3dmark or some other benchmarking tool on CD. Get the monitor hooked up to their Ultimate beast as they'll call it and watch it fall over trying to run!! LOL some of the specs they call gaming machines. Makes me laugh really...(PS. I was 100% honest to all my customers while there)

[KW1816]

Ever since Currys tried to sell my father in law a £2000 plasma for £3000 more than the Panasonic shop were selling for (a distance of about 400yds) and then claimed all sorts of reasons NOT to honour their 'Price match and the difference back' I made a promise never to buy anything in a DSG store. The £18 one year warranty they offered on my wifes new £20 hairdryer was also quite amusing !

[YorkieBen]

Get the monitor hooked up to their Ultimate beast as they'll call it and watch it fall over trying to run!! LOL some of the specs they call gaming machines. Makes me laugh really...

lol I know about that, my Dad wanted a new pc but wanted to play games, best PC in PC World I could find had a 6600 vanilla graphics card I think! And that was £1500 or something stupid. He got one from evesham instead...