Ok..well I have done all the above apart from it wont allow me to take out the O10 lines and asks me to Spybot them. I cant download Spybot...every time I try, the screen takes me back to the homepage again and holds the windows until it says it has to close Internet Explorer. It is also saying that I have some issues with Panda also, which is why I downloaded AVG. I will post up another log which may explain what I have said in more technical terms...