OWA not displaying emails properly

[icanhazburger]

Hi all,

I have set a user up as a mobile user, they have been out of the office all week and we have needed to use outlook locally to check there emails every so often, when they try to use OWA to check there emails there inbox is empty apart from emails sent after the last time we checked there inbox locally. All the emails are still there when using outlook though.

Us being able to check there email here when they are out of the office is a necessity, as is them being able to check using OWA.

If we try this with my outlook mailbox it works fine, only difference being that I'm setup as an admin while there setup as a mobile user.

[Rosaline]

Their outlook is probably set to delete the messages from the server, I'd reckon.

[Moby-Dick]

I was going to point out the error in the post there , but as Rosaline says - you are not using POP3 to pick up mail from outlook clients are you ?

please say no.

[icanhazburger]

The account is setup in outlook as Microsoft Exchange.

edit : I just checked in mail settings under control panel, it was set to deliver new email to personal folders rather than 'mailbox -< user>'

Pretty sure this has caused the problem.

[Moby-Dick]

certainly has

[icanhazburger]

Good stuff, had to go onto that machine and move his inbox items to mailbox, feel a tad dumb for not noticing they were in personal folders on there. Only problem is now he can reply to my emails that were requiring him to answer before I could do any work