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About LinkBacksDon't the Arctic Cooling Freezer Pro 64's fit these? Awesome cooler.
Don't the Arctic Cooling Freezer Pro 64's fit these? Awesome cooler.
GRIFFO:
Oh,,,, I didn't know that. I've been looking through the limited socket A ones only.
I've e-mailed AC about the one that I bought from YoYo as i'm not sure if it's working right.
As they havn't replied - it's no use my asking them !?!? (I also don't like dealing with company's that ignore pleas for help - but if they sell what I gotta have - then I swallow my pride !)
I'm not happy with the device as supplied by YoYo (nor their slooooow replies) so i'm on the lookout for another supplier & I'll look into the 64's & see if anything suits.
thanks for the help
Hesus Kristos - Furkin Baby - wots going on ?!?!?!?
PLEASE don't tell me that you have spent the awesome sum of £4.36 with a company and then expect them to spend time on the phone training you on how to use your products
Looking through this thread, I can only guesstimate with horror just how much you must have cost these poor guys by now
They are great guys, and will probably carry on trying to help you long after a sane person would have told you to 'take a long walk off a short cliff'...
...but, come on, have a heart - these guys are in business to serve customers and pay their mortgages...
...not be badgered by someone who is trying to salvage an Acer system that is probably already way past its sell-by date
I was down there last weekend and they are completely revamping the whole store to make the face-2-face buying easier PLUS allow them to carry 20-30% more stock on their shelves
Sarcastic comments about 'slooooow replies' really are not helpful
If anyone, on any of the HEXUS forums, walked into YOYOTech after the revamp, then they would be amazed at the layout/stock/cool staff
Giving them so much grief over a fan is hardly fair
Come on
Play nice !
I'm sorry Bania, that cuts no ice with me !
I bought an item that I expected to do a job - the cost dosn't matter. If they don't make enough profit from selling cheap stuff - then don't sell it ! Other suppliers manage.
Like all businesses, they choose to do it. They are supposed to sell items that are useable for the purpose for which they are sold. I think I have problem with mine & I do admit that Courtney says that he'll look into it. He asked for details of my m.b which I gave him, then he said that he’d get on to ACER & call me himself on Saturday – he didn’t. I had a hospital appointment which I put on hold so I sent him a PM saying that if he couldn’t get back to me on the Sat – fine – but please let me know. Nothing,,, I missed the hospital for nothing.
Meanwhile, my machine is at risk.
They may be good guys,,,, they may run a good business,,, they may be mates of yours,,,, but in the end, I don't care that they are upgrading or that they are in a 'blip',,,, If they had explained that they are too busy for their customers, I would have shopped elsewhere.
My ‘old’ machine: Unlike you & them, I am disabled & cannot afford to buy a new machine every time it needs cleaning. I have to try buying replacement parts – which is why they’re made & companies like this sell ‘em & make vast profits. As an ex businessman - I don’t begrudge them that.
I do begrudge that I can’t keep my machine running after putting new gear on it.
Badgering: Yep,,,, I’ll badger any person or company that I deal with, if I’m not satisfied with the business/service etc.
So they are expanding – great, for them. If they treat all customers like this (along with others on other forums) then it may not last as long as they think it will.
Their replies are slower than slow. I asked if an urgent item could be sent out on Tuesday,,,, but didn't get a reply until Saturday (saying YES !!!).
All I require, like I assume 99.9% of buyers, is that the product that I buy to work, at whatever cost. If it doesn’t, I’d like it rectifying. This is what separates mediocre businesses from great ones. On the other hand, I am the first to extol the virtues of people/companies that go that bit further.
It would be nice for them if I were the only customer that they lose – but of course it doesn’t work like that.
Dear Furkin,
Back to basics for you I think
Generally, an online reseller's obligation is to send you what you order within 28 days
You order product - they take the order and process it - then ship the product to you
If, when you receive it, you decide not to open it or touch any of the packaging - then you can send it back straight away
You opened yours
For a person who has never touched a BIOS - I think this was an 'incredible' thing to do - but you did it anyway
At no point have you bought any kind of training
Any time spent with you on the phone, exchanging emails or PMs is purely a reseller being nice
Certainly, paying top dollar for a forum on one of the biggest sites on the web is a massive commitment that most resellers would never consider
Why do they do it ?
Same reason as the other vendors here...
...they have a genuine interest in their customers and want to do the best they can to support them
That does not include training, hand holding or in-depth problem analysis on 3-4 year old mainboards within Acer boxes bought elsewhere
From the posts you have already made, it is clear that the unit is working in some capacity, but - for whatever reason - you do not seem to be able to get the temperatures you need
There could be any number of reasons for this, including the amount and consistancy of the thermal compound used, clamping pressure and other air flow issues...
...all of which are probably WAY BEYOND the ability of a person who has never touched a BIOS to diagnose and rectify
My guess is that the fan is fine and that you are suffering from PEBKAC
Why not ping the nice chaps at YOYOTech, send the fan back for a refund (which I am sure you will get) and try getting your next cooler from Dabs
Dabs, by the way, is the company with no telephone line - and they require you to send an engineer's report in with any products that you wish to return and they could charge you a serious amount of money if the product you send back actually works
My money would always go to the companies that 'stand up to be counted' on forums, in person and on the phone...
...but - for you - I think Dabs is a really good idea
Thank you for taking your valuable time to explain this - It confirms my feelings about certain companies,,,,,,,,,,,,,,
I have used several suppliers on these pages,,,, mostly without a hitch & all with great communications. One very slight hitch was rectified straight away & ended with a satisfied & returning customer.
Incidentally,,,, I, like many others I assume, joined these pages for reciprocal help as well as recommended suppliers.
I hope it helps other readers to make their mind up where to spend their money & what service to expect.
We always want our customers to be happy, and that is one of the main reasons why we attract over 3,500 enthusiasts to our West End store every week. Loyalty is key to our success and the reason why so many of these hardcore technologists keep coming back to us is that we not only offer great products at great prices, we also work hard to support them.
I have tried to explain exactly what is going on (http://forums.hexus.net/showthread.p...1#post1047408), and to let people know that this short-term delay will be worth your while in the long run. In the meantime, if you are not cool with your cooler, then we would be more than happy to refund it. Give us a call today and we can organise the refund for you.
YOYO: Sirs, with the deepest respect - if there is nothing wrong with the item - then I don't expect a refund.
As far as I am concerned, it isn't running at the speed that it states in the blurb & on the box.
As you say, this may be down to bios setting. I have no way of knowing.
You offered to contact ACER, but I explained that you may not get a reply from them. I've only ever had one reply out of about 10 e-mails over the two years that I have had the machine.
At the risk of repeating myself, I am concerned that my machine may be at risk. I am sure that any end user would be likewise.
My main concern with YoYo is thye length of time it takes to get replies to e-mails & the promise of a telephone call that never happened despite my pleas' for confirmation.
I did suggest that you send me another unit which I would try out. If that also ran at the slower speed, I would pay for it. If it ran at the advertised speed, then I would return the first one, as faulty.
I have been looking at alternative units over the weekend as I have to get this sorted today one way or the other.
Whilst I don't mind paying a little more, I can't afford to go silly.
Furkin
Let me speak with my guys and come back to you, but I really feel that this is the kind of issue that might best be solved face to face. Simply put, there are so many variables here. As you have explained your situation, getting to us may not be possible, so a refund might be the best way to proceed. That would give you a chance to take your machine to a local specialist who can see the whole box at the same time, try and effect a solution, and replace any parts that are not working. This cannot be done over the phone, it is simply not practical. If my guys have a better idea, then I will come back to you with that today - but for something like this, I genuinely think that you need an expert to get 'hands on'. Let me come back to you.
Did you get this sorted Furkin ? I'm new to the site & will need a few bits.
Don't want to get caught out !
800XL
Hi 800, well yes & no !
I sorted it by getting another cooler (Thermaltake) which runs at the correct speed,,, but more importantly keeps the cpu temp down,,, which is all I wanted.
Of course I didn't get it from YoYo.
When they do bother to contact existing customers, they talk a good game,,,, in public.
In my case, they either ignored e-mails or were a week in getting back. It's no good when you actually 'need' help.
Again - on the 2nd April, they were going to "get back to me",,,, obviously I didn't expect them to so I’m not disappointed that they havn’t.
Don’t just take my word for it, look through this, & other forums, & you’ll get a feel for this company.
You’ll get other writers on these pages saying “So what ? It’s a cheap item – what do you expect ?” Well – I expect items to be useable for the purpose that they’ve been bought – no more – no less. It doesn’t matter whether it’s a penny fuse or a £250,000 car,,,, price doesn’t come in to it !
As I've said before, all these suppliers are o.k when things are going right,,,, & I’m not naïve enough to think that other companies don’t also make mistakes, have accidents, have the odd DOA etc - but it's how things get rectified that separate average ones from great ones.
Have a good look through public forums then make your own mind up - I have - and you don’t need me to tell you where I’ll shop in the future !
I got most of my products from yoyo, and when i did have a problem, yoyo sorted it out , i've just had good service after good service, and like i said being able to go to a outlet and see all these products is amazing !!!!
For someone to spend 'sweety money' on a fan and be offered the chance to bring their box in for a full inspection - without asking for a £40-80 fee to so - is pretty generous in my experience
These guys offered to help try to sort out the issue or refund it
Seriously - what more could anyone ask for ?
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