Processing Times

[Barker326]

Last sunday (1st of June) I ordered a new graphics card and monitor from your website for home delivery (order number 16141). Being a sunday, I wasn't expecting much in terms of activity, and was impressed that soon after your stated opening times on your website, that the order had moved into the "processing" stage, and was being processed by Mark. Having read that the shipping method would be "next day" and both of the items I had ordered stating they could be shipped next day, I awaited the arrival of the items on Tuesday. I was disappointed when they didn't arrive, but put it down to ordering on a sunday, and that they would arrive on wednesday: Again, I was disappointed. Its now thursday, and having checked my account, the order is still in the "processing" stage, with no mention as to what is causing the delay. I wouldn't mind the delay if there was some form of notification as to why the order wasn't happening, so any information you guys can put forth would be nice to hear. I also tried the Order Status Customer Services ticket, but that hasn't yielded any response as yet.

[YOYOtech - Kul]

Hi Barker
Just checked with our Web dept, they needed to confirm some detail, however you put your phone number down as 01234567890 Which isnt a number to which we can get intouch with you. PLease email mark@yoyotech.co.uk with a contact number or call us on 0871 855 3380 asking for Mark

Regards
Kul

[Barker326]

Thanks Kul. I've fired an e-mail off to Mark.

[Barker326]

I rang Mark just a few minutes ago and was very impressed with the service I got. Now that I know the delay was caused by ME being an idiot, and not poor service, I'll more than likely be a returning customer. Thanks Kul and Mark et al.

[YOYOtech - Mark]

hi there, just to comfirm we have update your account with the details you have provided us.
the goods should now be with you monday/tuesday...

any problems please let us know

mark