Virgin Media Inturdnet

[steve threlfall]

After years of enjoying a fast, reliable net connection through Telewests blueyonder, we are now lumbered with the joke of a service provided by Virgin Media.

The speed on our 4mb line has gone from 3700k (tested using a variety of different testers) to just over 200k most of the time .

Worse still the connection drops at least once with every hour of use, meaning the modem has to be reset. It seems that the problems are widespread http://www.broadbandgenie.co.uk/broa...edia+broadband.

The general consensus seems to be that the new on demand service is hogging all the bandwidth. Virgin Central, the great new service that lets you watch 3+ year old shows whenever you like (new episode every 2 to 3 weeks). Also, their new wireless routers are taking up thousand of IP's apparently, so that's not really helping the situation.

The solution seems to be upgrading the exchanges or something. Friends with the same service, living close to me are having no problems at all. Our Internet means that gaming over live is out and downloading isn't easy, with me having to reset the modem regularlly.

Anyone else having issues with their Virgin Media connection?

[htid]

We have 10mb virgin and although we sometimes have problems with it being slow, generally it's ok. I get 1.2mb/s download speeds when only I'm using it, and never get connection drops at all.

[MD]

Been perfectly fine for me?

Hmm odd.

[kickstart 1]

Great i am not the only one that thinks its gone slow then ! .Have you tried ringing Virgin ? I was thinking of ringing up and complaining after i had got my bro to check my pc first , (i'm clueless) just to make sure everything was ok .I am sick of it running slow.

[Clunk]

Its been on and off over the weekend again, seems to be a regular thing now.

Browsing is much slower nowadays at normal times, and friday to sunday is very slow in comparison to how it was.

[Clstrphbc_donut]

Been perfectly fine for me?

Hmm odd.

Same, although the Digital TV has gone so far to crap, I've turned my set top box off and started using my TV's freeview.

The remote just didnt do what you pressed, it would randomly stop recieving the channel, and basically, just wound me up. So the box is no longer connected to the mains.

Virgin, well done, you messed up a great service. Thanks. Really.

[steve threlfall]

There is definately a problem, they have acknowledged that at least. I'll be calling up tomorow to see what they have to say about it (not the complaints line though, that costs £1 a minute).

Its definately much slower, 3700kb to 200 gah . The random connection drop offs are the real problem though. Hopefully things will be fixed soon because this is not the service we are paying for.

edit: 12:17 and its reached the dizzy heights of 739kbps

[BUFF]

3813KB/s so with overheads pretty much the 4Mb that I pay for.
Have noticed some dropouts though recently.

[Steve]

I'm keeping a close eye on Virgin Media over the next few months as in July I move house and need to activate either a 20Mbps Virgin line or an ADSL2+ BeThere line.

[Areku]

I seem to be getting a few problems with my line as of late as well. My once loved down speeds of near 1mb/s has now dwindled down to roughly 200kb-400kb.

Also that new on demand channel which they seem to be promoting doesnt work in my area. Ill give it a bit til I call them up asking to see what they are doing about it.

[Lee H]

http://www.virginmedia.com/help/chec...tal&app=status

Keep that in your favourites folks

[Zak33]

Lee....man....thats a funny link

The NTL page throws an error Security Exception

The Virgin link throws an Error 500 page.

2 out of 4 aint bad I spose

Now I'm really pleased to have left Virgin.

[alsenior]

i8've not had a single qlitch here. touch wood

[dannyboy83]

Been fine for me - Haven't noticed much difference at all since the change to Virgin. The service has been down on one or two occasions, but generally fine.

Having said that, my mate - who lives in the same street - has had no end of problems. He joined up to Telewest years ago, whereas I've only been with them 18 months, so I think his ancient modem might be his problem.

EDIT: In fact, having looked at Buff's post, I'm in the same boat as him. He's in Glasgow, I'm 10 miles or so down the road, maybe that's why.

[kalniel]

I had problems a while back.. but I put in a support call about high ping values and while they came back to me saying it could be caused by lots of things, the service markedly improved. Happy here to the extent I'm probably going to keep VM with me when I move.

[Whalefish]

Thursday evening I noticed that my 2Mbit had dropped to 1Mbit, I left it for an hour or so and it was back to 2Mbit. Friday evening the same thing happened, however this time it never returned to 2Mbit so I called the Bangalore help line. After suggesting that every piece of my equipment was at fault and having me remove or disable each one, my connection was reset by the 'techie'. What he neglected to tell me was that when your connection is reset you drop back to the slowest speed Turdgin support which is 512k. So after another call to tech support and a xfer over to customer support I got my 2Mbit back.
Saturday evening the same story so I called tech support again, at first I was told "I see you use a router", but before he could finish the crib sheet guff about it being at fault I informed him that I had disconnected it. Then I got the "well at peaks times blah blah" which I suggested was rubbish as in all the years I have been with NTL I have never had a speed drop. Finally he tells me that Engineers are working on this problem and it won't be fixed until next week.
I am of the opinion that we will be getting more of this poor service, Virgin is all slick marketing and really very little substance.