Paypal Notice of Payment Reviews

[muddyfox470]

Hello!

- Mods if this is in the wrong area please could you move it, I didn't know where would be best to put it.

I have just sold a high value item on ebay (£500), I have stringent checks on who buys the items and block people with negative feedback or any strikes on their account, however there isn't anything to stop new ebayers from buying your item.

My item has just sold to a new ebayer (signed up yesterday) with zero feedback using a gmail account. I feel there is nothing suspicious so far, as the buyer contacted me shortly afterwards commenting on the auction specifics in fine english.

As a new buyer and using paypal, paypal have done the following:

NOTICE OF PAYMENT REVIEW: DO NOT SEND.

Dear me,


To help protect you, PayPal is conducting a Payment Review on the transaction below. The process may take up to 24 hours. Upon completion of the review, PayPal will either clear or reverse the payment. If PayPal clears the payment, the transaction will be eligible for Seller Protection.
You should not send the item until PayPal notifies you that the transaction has cleared. Notification of review outcome will be provided to you by email and in the Transaction History tab of your PayPal account.


Payment Details
Amount (pending):lots GBP
Transaction ID:xxx
Buyer's Email:xxx


Postage Details
Address:
Buyers address details [match with ebay]


If you have any questions about this transaction, you may contact Customer Service. Thank you for your cooperation.


Yours sincerely,
PayPal

Obviously I have told the buyer my position and thanked him for the payment but have told him of the pending paypal checks.

I have however asked him for a landline number to call him on later this afternoon to check everything is ok and "talk specifics" of the item and upgrade. I believe this is fair, but is there anything else I can do to stop anything from happening.

The item is going to be sent via Fedex 24hr fully tracked and insured so that shouldn't be a problem

Please if anyone else has had the same, or if anyone has any advice do let me know

Cheers

[Yosh]

Keep the buyer informed.

It seems Paypal are auto-flagging high risk payments, i.e. new user and high value.

The buyer will understand if he is genuine.

[mexham]

I think you've got everything pretty well covered. I don't see any reason why you should have any problems.

[muddyfox470]

Unfortunately he is unable to give me a landline number, for whatever reason, but will call the mobile he's provided to ask a couple of friendly questions

Thanks for your replires

[muddyfox470]

I've just got the "OK to send" message from Paypal.

But I'm still a little worried, I couldn't get hold of him on his mobile, and these news stories: http://www.encyclopedia.com/doc/1G1-182538140.html :S

EDIT: I just managed to get hold of the buyer this morning, he sounded studenty and i insisted he give me his uni email address.

[nvening]

http://www.encyclopedia.com/doc/1G1-182538140.html

Out of intrest, whats that got to do with it?

[XA04]

Out of intrest, whats that got to do with it?

It's all to do with Ashburnham Road... busy place...

[Thor]

Don't send item until you have successfully withdrawn the money into your Bank Account and make sure you have no funds left in your PayPal Account, I personally wouldn't accept a payment over £100 via PayPal as the last £500 payment locked down my PayPal Account and PayPal never did side with me even though I jumped through all their hoops to try to get my account back online. Why not suggest him paying via Nochex - no chance of chargeback that way, it's allot safer for the Seller and cheaper rates for the seller than PayPal is.

So yeah, if u do decide to stay with PayPal:
1) Wait until funds have cleared in your Bank Account before dispatch
2) Always send via Registered Trackable Mail/Courier
>Proof of posting isn't worth sh where PayPal are concerned, they need to be able to confirm delivery otherwise they will side with the Buyer, every time!

[muddyfox470]

Don't send item until you have successfully withdrawn the money into your Bank Account and make sure you have no funds left in your PayPal Account, I personally wouldn't accept a payment over £100 via PayPal as the last £500 payment locked down my PayPal Account and PayPal never did side with me even though I jumped through all their hoops to try to get my account back online. Why not suggest him paying via Nochex - no chance of chargeback that way, it's allot safer for the Seller and cheaper rates for the seller than PayPal is.

So yeah, if u do decide to stay with PayPal:
1) Wait until funds have cleared in your Bank Account before dispatch
2) Always send via Registered Trackable Mail/Courier
>Proof of posting isn't worth sh where PayPal are concerned, they need to be able to confirm delivery otherwise they will side with the Buyer, every time!

Normally that would be my tact.

Paypal cleared the payment after 2 days, I did my research and managed to call him and speak to him - he was calm, fair and understanding, and didn't sound like an old con-artist, so I was happy to proceed with the deal.

I got some information off him and asked for his uni email to verify him. All checked out, I sent it Special Delivery (£21.65), and have proof of delivery with the signature (as I knew what was available for proof of delivery with Royal Mail). And he has since confirmed via email that he's received the item.

So I'm happy and he is happy.

However I am still going to hold my breath, and keep on touching wood. Once he's left me feedback I can think of it as a closed issue. Problem is with paypal they demand your bank's details, so can they forceably take money using the Direct Debit they made me set-up sometime ago (for instant payments from my bank account)