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About LinkBacksOne of the unlucky ones I guess :/, I have reseller packages on 2 servers and have nevr had a issue that was their fault
One of the unlucky ones I guess :/, I have reseller packages on 2 servers and have nevr had a issue that was their fault
Someone left a note on a piece of cake in the fridge that said, "Do not eat!". I ate the cake and left a note saying, "Yuck, who the hell eats paper ?
HU has now sent a mail out to its forum users explaining what happened. HEXUS has also received a response, which has been added to the updated HEXUS.headline.
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Maybe Hexus should review its own strategy? See secunia.com/product/3212/
Secunia currently list 3 XSS vulnerabilities affecting vBulletin versions 3.5.2 or later (and patched in the most recent release). In what can only be seen as an embarrassment to any tech forum (), you appear to still be running an affected version. Unless you've done some DIY patching on 3.5.2?
Props to Carl at HU for pointing this out.
Whilst Carl has pointed it out to you, the case for us being 'embarassed' is very short lived.
I can tell you the forums ARE patched. They just haven't had the full upgrade placed on them, therefore the version number at the bottom of the screen is not actually valid - the code itself is protected as well as it can be.
The full upgrade to version 3.6.0 has already been completed on one of our sites, DVDoctor and will be processed here when I have completed the porting of all skins to the 3.6.0 specification.
Matt.
Please do not message me about Scan Free shipping, I no longer work for HEXUS.net
Fair enough.The use of 'embarrassment' was just a reference to this news post.
Now if you'll excuse me, I'm off to troll the rest of your nicely-patched forums.
Who hacked them, GSV forums got hacked by someone called "Arsec" over the weekend...
I hope other people have noted how the mods on Hosting-Unlimited's forum act (see above - BurningSnowman is one such moderator) - rather than giving any details of the hack or being, in any way, helpful - they attack Hexus in a patronizing and condescending manner. Such actions are typical of Hosting-Unlimited and say an awful lot about the "support" and customer care!Originally Posted by BurningSnowman
Someone calling themself "MESMAR JO7A"
P.S. their forum is down yet again!
Last edited by yogi; 27-08-2006 at 09:11 PM.
While the forums weren't back online immediately, HU did give plentiful information on what had happened once they were.
My comment on what appeared to be a security problem here was not meant as an attack and certainly wasn't meant to be patronising. I pointed out that they might already be patched, which turns out to be the case.
And finally, I'm not employed by HU. I'm a mod on the forum, and am not responsible for any part of HU's tech support or customer care (which I myself have generally found to be excellent).
It is, yes, though I'm not sure if a second occurence of an event qualifies as "yet again". I'm afraid I don't yet have details as to why.P.S. their forum is down yet again!
BurningSnowman
I should point out a few facts
1. HU forums are not a means of official support and never have been.
2. The forum mods are just that, forum mods, we have nothing to do with support or the running of anything.
3. BurningSnowman post was his own opinion and has nothing to do with HU
Someone left a note on a piece of cake in the fridge that said, "Do not eat!". I ate the cake and left a note saying, "Yuck, who the hell eats paper ?
And yet again you can't help yourself - you just had to act in a patronizing and condescending manner again. Although i don't believe there are any specific rules when it comes to the use of the phrase "yet again". Most hosts aims for 100% uptime - so i can only assume that almost a week of downtime, followed by a few more days is perfectly acceptable and in accordance with Hosting-Unlimited's standards.
It is perhaps a little odd that a host is unable to restore their forums within a short time frame, and unable to keep their forums online.
When the "Support" button at the top of the main page on Hosting-Unlimited.net's site is pressed the following is displayed: "Welcome to the Hosting-Unlimited Support Centre, please choose an option from below". One of the options is "Forums"; "Discuss your ideas and issues". So Hosting-Unlimited clearly views the forums as a means of support. There doesn't appear to be any warning that their forums are not "official" and it seems from the threads posted in their forums (well, at least via google's cache of the forums - since they are currently unavailable) that support questions are encouraged. And it seems that moderators do frequently answer support questions in that forum.
It also seems odd that given that the forum is not an "official" means of support that the forum should have a category which proclaims itself "Support Forums". Then there are the following sub-forums: "E-mail & WebMail Support"; "FTP Support"; "Domain Name Support"; "Reseller/WHM Support"; "Subdomain & Redirection Support"; "Parked & Addon Domain Support"; "Statistics Support"; "MySQL Support"; "PHP Support"; "cPanel & Fantastico Support"; "Billing"; and "All Other Support Issues".
The moderators on any forum are given their status by the administrator of that forum. The administrator of Hosting-Unlimited's forums runs Hosting-Unlimited. It therefore seems illogical to attempt to argue that the moderators are not in someway representative of that company. It is also clear that when Burningsnowman posted on this thread he was acting on behalf of Hosting-Unlimited, and his bias would not suggest that he was merely giving his own opinion - the post itself makes it clear that the information was being relayed from another user on Hosting-Unlimited's website.
I think it's clear to anyone reading this post and following this thread that the forums are obviously provided by Hosting-Unlimited directly to provide a less formal means of attempting to rectify issues. It does seem a little underhand to argue that they are not "official" (and therefore surely 'unofficial') merely because it suits their argument.
P.S. their forums are still down.
I would like to jump into here too, I was a HU customer until about a month ago, my forum was hacked along with quite a few other members at HU.
I reported it, and HU sorted it out. Great, then my site was suspended with no prior warning, there ticket system was down and wouldn't let me submit a ticket. So i posted on their *unofficial forum* to report it, all I got was curt replies of the forum not being the place to report my problem even though in my forum post I said their tickets system was down.
It was about 3 or 4 days before I was told why I was suspended and that was done through their forum, something to do with neomail.pl attack or something. I highlighted that my site seems to be hacked again. Now I am not a website guru, but I have not run, uploaded or installed anything in months to my site. We just used my forum and I used it mainly for my domain email.
After I complained, this is not on, and a trying to compromise with them, there admin Dougie brown got involved and decided to close my account all together with them as I was not a happy customer ( his words) without a refund.
Even though I am all paid up until October of this year. I said the treatment was appalling on their forums, which resulted in myself having a forum ban for ever there. Then an email from Dougie, telling me their forum is theirs and they seem fit to ban me they can. Fair enough their decision. But as you can imagine, I was not happy in the way I was being treated, all I wanted was my site up and my email mainly working again.
I joined their forum again under a different name, and kept watch, spoke to another HU customer there via their forums private msg system, that was having similar problems with Hu as I was. Only to then receive another email from dougie telling me I am banned from their forums again and he replied to a question I had asked this other hu customer in a private message. I never posted anything on their forums in my new account , i only used it to communicate through private msgs's to this other HU customer as I mentioned. The only outcome to that was dougie brown admin to HU was obviously reading his customers private msgs's to each other on *their* forums.
I received this reply from dougie confirming he was reading our private messages of which he gave me permission to post this reply, on my adslguide.org thread of mine, where I was trying to alert people on how they treat their customers. :
Now I would include the private messages he mentioned in his email to post here, but as I can't access my private msg's as they have banned me from logging in anywhere on their site. But bascially we called them cowboys in private messges to each other..Hello Jo,
The reason for your banning will already be clear to you.
Please feel quite free to post this reply in your adslguide thread, but make sure you include all your own PM texts which you've sent to other HU forum members, so that people will be able to make their own judgements properly.
So that you are quite clear about this, forum owners are legally entitled to scrutinise all public and private posts. If you weren't aware of this, then I can understand you might be surprised.
Sincerely,
Dougie Brown
Administrative Director.
I don't think I have been treated so disgustingly by someone as so arrogant as HU. I had a little search through Google and learnt quickly I was not the first one to endure this kind of service and treatment from them. I have now switched hosting companies as you can imagine, and I hope existing customers read this and take note. My domain is transferred also, so I am happy bunny again and the hosting company i am with now, is a breath of fresh air, who actually care about their customers and do not police their forums childishly.
I see HU have had their own forum hacked now, it is not nice is it HU to have that done to you? And I was not happy mine was hacked either. then be treated like a lump of poo afterwards by you. I hope your forum hosts ( as I understand you host your forums on a different host) treated your query with a lot more customer care service than you offer to your customers.......
Thanks for posting that BoBo1972 - making it absolutely clear to anyone reading this that Hosting-Unlimited's forums are clearly "official" and are governed and policed as such.
P.S. their forums are still down - which really doesn't say a lot about the state of affairs at Hosting-Unlimited.net - if they can't even manage to run a forum, how can anyone trust them to run their websites?!
It's probably worth me stating that my personal websites (I say sites because I use three subdomains) with HU have always worked fine, and I can't call it special treatment because the first time I contacted HU as a HEXUS representative was when their forums was hacked.
So, I am a happy customer, though I'm concerned by some of the things I'm reading.
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yogi: HU's site isn't hosted in the same place as clients', and I'm pretty sure nobody else's site is affected, so this isn't really anything to do with their uptime. Indeed, the site isn't even down, the forums are just broken. Since this came along in the middle of a huge migration, I would assume they're preoccupied with sorting out everything that goes along with that, and the forums take second place to dealing with technical problems.
While you've said that several things are "clear", I don't agree with most of them. I'm not an employee of HU, I'm not here as a representative of HU, my views are in no way representative of those of any HU staff, and I'm not interested in arguing about my right to make comments as a 'standalone' human being. Furthermore, I have the headache from hell and I could really care less right now about defending either HU or myself, so I'll try and make the remainder of this post brief.
The forums are provided for peer-to-peer support. There is an announcement atop every "support" forum explaining that they are not a source of official support and suggesting where you can get such support. I think this makes it clear that they are not official support areas, though you appear to have decided that there is concrete evidence to the contrary and they must therefore be an official support channel even if HU say they're not.
Public posts in the forums are monitored and unfair or counter-productive comments are usually removed from the public area. I think this is reasonable in a corporate forum, especially when constructive criticism is generally responded to helpfully. There are always third party sites for independent comments on hosting companies (and here we are
Regarding BoBo's post: I can't comment on the actions of anyone else. I don't agree with general purpose 'monitoring' of private messages, but I don't know the context, whether another user had already complained about PMs received, or whether this is even true. I should also point out that as a regular mod, I don't myself have access to anybody else's PMs and have never been given such access.
I'm not going to get into an argument with you about it - but i'm sure prospective Hosting-Unlimited clients will see this thread, in the future, and think twice before considering using their services.
Don't start me on the issue of their terrible attempt at the migration of customer's data to another server. The "official" answer with regards to that is that customers will be informed after the migration to another server is completed: i.e. Hosting-Unlimited adamently refuse to forewarn people of any specific date or timeframe on which they can possibly expect some downtime and to arrange to change their domain's DNS servers. (The original very rough timeframe that was given on the forum has passed long ago). Any questions on this go unanswered - and support tickets are simply closed without any response. Another fantastic example of Hosting-Unlimited's 'great' customer service and support. Thanks for reminding us about that Burningsnowman - i almost forgot to mention it to.
So of course the forum still being closed stops many customers from finding out what exactly is going on. The response to expect from Hosting-Unlimited is that customers were emailed some details - however, if the forum was online and if the forum wasn't pruned daily of criticism then you would see that it seems many people never received this email. As such there isn't much support "official" or otherwise.
Again - it is difficult to see how you can say you were not posting as a representative of Hosting-Unlimited when the information you posted was posted directly on their forum and you lifted it straight of their site and posted it here.
If they do so on the basis of comments by someone who happens to moderate on their company forums, they're using very novel and unusual criteria to judge companies, and I wish them luck.
I've seen comments by at most 3 people who haven't received the e-mail (and I generally read all posts on the forums), and I'm fairly certain that no posts have been moved or removed simply because they stated this. I certainly haven't moved any.Don't start me on the issue of their terrible attempt at the migration of customer's data to another server. The "official" answer with regards to that is that customers will be informed after the migration to another server is completed: i.e. Hosting-Unlimited adamently refuse to forewarn people of any specific date or timeframe on which they can possibly expect some downtime and to arrange to change their domain's DNS servers. (The original very rough timeframe that was given on the forum has passed long ago). Any questions on this go unanswered - and support tickets are simply closed without any response. Another fantastic example of Hosting-Unlimited's 'great' customer service and support. Thanks for reminding us about that Burningsnowman - i almost forgot to mention it to.
So of course the forum still being closed stops many customers from finding out what exactly is going on. The response to expect from Hosting-Unlimited is that customers were emailed some details - however, if the forum was online and if the forum wasn't pruned daily of criticism then you would see that it seems many people never received this email. As such there isn't much support "official" or otherwise.
For the record, I agree that communication relating to the migration has been relatively poor. This doesn't change the fact that all the support I've ever required has been great, including that which I received long before I was a forum mod.
What information? I haven't copied or quoted anything from any staff at HU, and once again, I don't work for them. My comments are never representative of the company, even when I post on their forum, any more than those of any other users of HU's forums are. Your comments are the equivalent of telling me that I'm speaking on behalf of the management of the shop I work in, just because you say I am. It doesn't make it any more true.Again - it is difficult to see how you can say you were not posting as a representative of Hosting-Unlimited when the information you posted was posted directly on their forum and you lifted it straight of their site and posted it here.
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