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About LinkBacksOuch, and I thought Cressida wasnt doing well this month.Originally Posted by Gordy
Outages 4
Downtime: 1 hrs, 18 mins, 19 secs
Percentage: 98.315%
(http://uptime.alertra.com/uptime.php...&abrv=Cressida)
Ouch, and I thought Cressida wasnt doing well this month.
Outages 4
Downtime: 1 hrs, 18 mins, 19 secs
Percentage: 98.315%
(http://uptime.alertra.com/uptime.php...&abrv=Cressida)
I would just like to say something in BurningSnowmans defence.
Whilst he needs nobody to fight his corner for him, I would like it known that he has been nothing but extremely helpful throughout my time at H-U.
Yes, the recent migration has sucked.
Yes, some PM's were read by one (to my knowledge) member of H-U's (paid) team.
Yes, their support has been less than sufficient over the last few months.
However, BurningSnowman has been the one person who has been prepared to give every minute of his free time he can to help users like me who have incurred endless errors caused solely by the actions of the (paid) H-U staff during the migration.
He is neither paid nor thanked for his efforts and I truly think you guys should ease off him when at the end of the day, he has had the courage to come here and attempt to explain the reasons for the recent problems, something which H-U staff have not done.
edit:
===
furthermore;
what some of you see as arrogance, i see as understandable frustration.
what some of you see as him representing H-U, are his own views - yes, perhaps a little understandably biased, but still fair and balanced.
what some of you see as the enemy is someone who would, under different circumstances, help any one of you withough hesitation if he were able.
....give him a break guys.
Last edited by seedy; 04-09-2006 at 06:47 PM.
Outages 4
Downtime: 1 hrs, 18 mins, 19 secs
Percentage: 98.315%
(http://uptime.alertra.com/uptime.php...&abrv=Cressida)
You spoke too soon, Delos only gets worse:
Outages: 6
Downtime: 2 hrs, 38 mins, 9 secs
Uptime: 96.927%
(and the forum (for those that aren't banned) is still down)
http://uptime.alertra.com/uptime.php...937&abrv=Delos
And even i spoke too soon:
Outages: 7
Downtime: 2 hrs, 48 mins, 9 secs
Uptime: 96.816%
Uptime improving marginally (since they are actually keeping http up a little longer than before, but 7 outages in 4 days is taking the mickey!
Server Load 12.20 (4 cpus)
Disk sda5 (/) 100 %
UPDATE 14:48
Sorry for the inconvenience!
The filesystem mounted at / on this server is running out of disk space. cPanel operation has been temporarily suspended to prevent something bad from happening. Please ask your system admin to remove any files not in use on that partition.
Fantastic - personally i think that should read "cPanel operation has been temporarily suspendedas something bad has happened" but there you go.
Last edited by Tom Scott; 05-09-2006 at 02:49 PM.
Tom Scott,
Scancom.co.uk/HEXUS Liason
Dream-hosting:
Prices very good. Support ticket system generally very good (assuming you have access, for a long time I didn't have access, and the only other was of contacting them was via email). I've suggested them to a number of friends and they haven't had any problems with them.
Initial setup can be slightly slow (paypal is the main way of taking payment from cards)
Uptime hasn't been brilliant for me, but much better than any other hosting company I've dealt with (heart internet were awful customer service wise).
Server load (sites per server), when I last checked was MUCH better than heart internet. Although I can't remember where you can check online but I do remember checking.
Last edited by joshwa; 05-09-2006 at 04:28 PM.
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Well you can add another outage to delos - another day another server failure. It truly is unbelievable.
Although there is something very odd going on with their uptime statistics.
Their server status page shows (http://www.hosting-unlimited.net/status/):
But a quick check (alertra.com/spotcheck.php) with alertra at exactly the same time shows:
i.e. their monitoring service isn't actually even recording all the downtime - but is giving some false positives.
Thanks, I sent them an email sunday which they have yet to reply to which doesn't inspire confidence, I would ring them but there is no telephone number on the site
Well you can add another outage to delos - another day another server failure. It truly is unbelievable.
Although there is something very odd going on with their uptime statistics.
Their server status page shows (http://www.hosting-unlimited.net/status/):
But a quick check (alertra.com/spotcheck.php) with alertra at exactly the same time shows:
i.e. their monitoring service isn't actually even recording all the downtime - but is giving some false positives.
Its been down at least twice today and is down again now. I think the aletra site updates only a couple of times a day not constantly but I'm not sure.
Also the sites sometimes go down in strange ways with part running and part not. I'm not sure how aletra deal with this.
I've been with D-H a month now, slowish to respond to tickets, but automated signup is quick and painless. No quibbles so far.
Supports CPANEL and IMAP.
I chose Dream-Hosting over B-One (now www.one.com) because... well i was eager, and didnt expect B-One to offer Imap (but they do)
So... theres 2 in the mixer for you Gordy.
I moved from Web-Mania due to too much downtime.
GoDaddy would have been my choice, but i wanted Imap, and i'm not even using IMAP now
I like 3dpixelnet. They rarely have downtime, only recently they had problems which were due to another company. During that time, they kept you up to date via announcements.3dpixelnet.com, sent out an e-mail afterwards, and changed the service so it would never happen again.
"Well, there was your Uncle Tiberius who died wrapped in cabbage leaves but we assumed that was a freak accident."
Thanks, what site have you got hosted with d-h as I'm keen to see what the pings are like
Joshua: Same for you is it your personal site with the gallery?
Edit : Alertra have updated their site to show the uptime now on delos as follows:
Outages: 9
Time: 3 hrs, 37 mins, 46 secs
Percentage: 96.659%
Last edited by Gordy; 05-09-2006 at 05:39 PM.
www.vini.co.uk = dream-hosting (huge gallery - Exit Festival prolly has the most photos)
www.ibeats.co.uk = godaddy (usa)
I have a reseller package on Delos with a dozen client sites, you can imagine their current opinion- and this is prior to migration.
I also have a couple on Eros and one on Orpheus too, (the 3 year performance of the site on Orpheus was the inspiration for choosing their reseller package). I have other clients renewing hosting with their current providers because I haven't the confidence to offer them "my" product.
Not everyone wants to stick the knife into HU, I'm not asking for the earth - I just want an analysis of the problem and a brief strategy and timescale for a solution.
If they're having trouble, simply admit it to their customers (so they can do the same to their clients if necessary) then offer a new timescale and get on and deal with it.
I've reached the point now where I consider it can only get better...
I've reached the point now where I consider it can only get better...
They'll take that as a challenge to make things even worse!!!
You're right though - they really ought to exercise some common sense and have the courtesy to contact everyone to let them know exactly what is going on. Especially since their forums are down and following being hacked.
I've been with them for years - but this is the last straw. I know they'll use the migrations as an excuse - but they shouldn't have had any effect on the server. And certainly the servers that have already been migrated didn't suffer from the same amount of outages. There's obviously something continually swapping the CPU usage and killing Delos time and time again - and Hosting-Unlimited.net are either unable or unwilling to take the time to fix it - but rather prefer to ignore things entirely.
And since we can assume Burningsnowman has informed Dougie of this thread we can only assume he doesn't care about Hosting-Unlimited.net's reputations or how bad the reviews get. Such arrogance is certainly foolhardy as even a post coming up with excuse after excuse cannot justify the complete lack of communication whatsoever. (And you never get a straight answer from Technical Support). (As much as i criticised Burningsnowman - at least he made a futile attempt to offer some excuses on Hosting-Unlimited's behalf. I say futile - since all the problems have continued).
I could also expect Hosting-Unlimited to attempt to say only a small number of customers were affected, or were left disgruntled - however, despite my obvious anger with them, and biased against them, the facts speak for themselves. And the downtime and number of outages is simply unbelievable.
Gordy: YGPM, www.joshwaller.co.uk is hosted by my PC in my house
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I have been with them just under 2 years and am looking for another hosting company. I had a run in with them a couple weeks ago where an exploit was opened up on my site via a well known exploit in older versions of PHP - one of which they run.
The site and my email were completely blocked without warning and without any contact being made to me (yes they have a separate email for me). I raised a ticket and 6 hours later got a response though nothing was done till I raised another ticket the next day. A very helpful admin sorted me out (and on a Saturday, bless him) and I posted clearly in the second ticket that I had moved the offending scripts and completely reinstalled a newer version of the CMS I was using through thier Fantastico tool.
This morning the site and email were blocked again for the same offence - even though I had made it perfectly clear in the second ticket that I had resolved the issue. Seems I failed to respond to the first ticket - thinking it was dead - and they assumed I had done nothing about the issue and shut me off again without even looking into the matter.
I sent a stinky email and threatened legal action and to leave if things weren't sorted out (you know, the usual things you write at the end of a hard day when steam is coming out your ears). Anyway I got a condescending and accusatory reply, given a refund and asked to piss off! Couldn't believe it. I have another site, two friends and a client with them all of which will be moving very shortly. Guess they've done me a favour in the long run. Also, I was just moved to Silver server in the fiasco of a migration and hoped the years of £20p/a poor connectivity was finally past, but it made little difference.
I am currently looking for another host for around £30 a year - anyone know of any decent companies I can look into that are around that price?
Cheers.
Last edited by bc104; 07-09-2006 at 02:08 AM.
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