scan returns

[eo777777]

Hi all,

I have a 1tb hard drive (seagate) that has packed up. It was purchased from scan.co.uk 10 months ago. I was hoping that scan should be able to collect it for free but this doesnt seem to be the case. They have advised that I will have to pay for the return - I just wanted to check whether this was correct as my understanding was that as it is still within a year, they should bear the charge? If I have to pay the postage costs, I will rather send it direct to seagate.

Any thoughts please?

Cheers..

[Mossy]

Please can you post your RMA number

Regards

[eo777777]

Please can you post your RMA number

Regards

Hi Paul,

I didnt raise an RMA with scan as I thought it would be better to post to seagate directly. I can pm you my order number and details if you can raise an RMA offline.

Cheers..

[Mossy]

Just call Returns and mention Paul they will look after you.

Regards

[eo777777]

all sorted, thanks Paul!