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Thread: FAO: KeithXFX

  1. #1
    HEXUS.social member Allen's Avatar
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    FAO: KeithXFX

    OK, my 6800GT died on me recently. I've tested it in 2 machines (which were running fine before and after the 6800GT was installed) and it hasn't worked on either, so it must be the graphics card.

    I've tried to do an RMA from the XFX site yet I can't seem to navigate to anywhere to do it.

    I don't really fancy calling up and paying you 60p/minute for a problem that isn't my fault, so how do I go around getting my card RMA'd?

    It was bought last September and hasn't had any modifications.

    Thank you.

  2. #2
    HEXUS.timelord. Zak33's Avatar
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    have you registered the item yet? Bet your bottom dollar you need to. Just a thought.

    Quote Originally Posted by Advice Trinity by Knoxville
    "The second you aren't paying attention to the tool you're using, it will take your fingers from you. It does not know sympathy." |
    "If you don't gaffer it, it will gaffer you" | "Belt and braces"

  3. #3
    HEXUS.social member Allen's Avatar
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      • Motherboard:
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      • Graphics card(s):
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    Yeah, went through the whole regisration thing and it said the RMA site was down, tried it again and it forwarded me to somewhere you can ask a question or read FAQ's, but mentioned nothing about RMA process.

  4. #4
    MD
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    http://www.xfxforce.com/web/support/warranty.jspa

    says you got to register to do it....

    m@
    Please do not message me about Scan Free shipping, I no longer work for HEXUS.net

  5. #5
    HEXUS.social member Allen's Avatar
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    • Allen's system
      • Motherboard:
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      • CPU:
      • Intel® Core™ i5-6600K @ 3.5GHz
      • Memory:
      • Kingston HyperX Predator DDR4 2x8GB
      • Storage:
      • 256GB Samsung 960 PRO + 512GB Samsung 960 Evo
      • Graphics card(s):
      • Asus ROG Strix GeForce GTX 1080 Ti
      • PSU:
      • XFX P1-650X-NLG9 XXX 650W Modular
      • Case:
      • Fractal Design Node 804
      • Operating System:
      • Windows 10 Home 64-bit
      • Monitor(s):
      • 27" BenQ XL2730Z + 23" Dell U2311H
      • Internet:
      • Virgin Media 200Mbps
    As I said, I have registered, but the instead of going through an RMA process it chucks me over to http://www.xfxsupport.com where it asks me to register again. There is nothing on that site about RMA.

  6. #6
    HEXUS.timelord. Zak33's Avatar
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    • Zak33's system
      • Storage:
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    we'll keep shouting for the XFX dude to show then

    He's prolly booting up the server right now

    Quote Originally Posted by Advice Trinity by Knoxville
    "The second you aren't paying attention to the tool you're using, it will take your fingers from you. It does not know sympathy." |
    "If you don't gaffer it, it will gaffer you" | "Belt and braces"

  7. #7
    HEXUS.social member Allen's Avatar
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    • Allen's system
      • Motherboard:
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      • CPU:
      • Intel® Core™ i5-6600K @ 3.5GHz
      • Memory:
      • Kingston HyperX Predator DDR4 2x8GB
      • Storage:
      • 256GB Samsung 960 PRO + 512GB Samsung 960 Evo
      • Graphics card(s):
      • Asus ROG Strix GeForce GTX 1080 Ti
      • PSU:
      • XFX P1-650X-NLG9 XXX 650W Modular
      • Case:
      • Fractal Design Node 804
      • Operating System:
      • Windows 10 Home 64-bit
      • Monitor(s):
      • 27" BenQ XL2730Z + 23" Dell U2311H
      • Internet:
      • Virgin Media 200Mbps
    Well, I submitted the same question regarding how to do an RMA on their Support page, hopefully that will get a quicker response.

  8. #8
    ECS Europe Keith [ECS Europe]'s Avatar
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    Quote Originally Posted by Allen
    Well, I submitted the same question regarding how to do an RMA on their Support page, hopefully that will get a quicker response.
    Hi allen

    this is keith, I will deal with this for you, i know we took down the site for a few hour during this week, but apart from that i don't know ehy you have this problem

    Please can me a private message with your full name and address details phone number, card details including serial number -

    I will get someone to call you personally.

    Also pls can you also state which online or retailer you buy thie card from? Didn't they help?

    I will do my best to pass on your information to our UK support team but online for a few hours and will be off on Friday

    thanks

  9. #9
    HEXUS.social member Allen's Avatar
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    • Allen's system
      • Motherboard:
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      • Intel® Core™ i5-6600K @ 3.5GHz
      • Memory:
      • Kingston HyperX Predator DDR4 2x8GB
      • Storage:
      • 256GB Samsung 960 PRO + 512GB Samsung 960 Evo
      • Graphics card(s):
      • Asus ROG Strix GeForce GTX 1080 Ti
      • PSU:
      • XFX P1-650X-NLG9 XXX 650W Modular
      • Case:
      • Fractal Design Node 804
      • Operating System:
      • Windows 10 Home 64-bit
      • Monitor(s):
      • 27" BenQ XL2730Z + 23" Dell U2311H
      • Internet:
      • Virgin Media 200Mbps
    Thanks Keith, PM sent!

  10. #10
    ECS Europe Keith [ECS Europe]'s Avatar
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    6800gt

    keep your mobile on - someone will call you today - regards XFX

  11. #11
    HEXUS.timelord. Zak33's Avatar
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      • Case:
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      • Operating System:
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    Keith...you lot rock

    Quote Originally Posted by Advice Trinity by Knoxville
    "The second you aren't paying attention to the tool you're using, it will take your fingers from you. It does not know sympathy." |
    "If you don't gaffer it, it will gaffer you" | "Belt and braces"

  12. #12
    HEXUS.social member Allen's Avatar
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    • Allen's system
      • Motherboard:
      • Asus MAXIMUS VIII GENE
      • CPU:
      • Intel® Core™ i5-6600K @ 3.5GHz
      • Memory:
      • Kingston HyperX Predator DDR4 2x8GB
      • Storage:
      • 256GB Samsung 960 PRO + 512GB Samsung 960 Evo
      • Graphics card(s):
      • Asus ROG Strix GeForce GTX 1080 Ti
      • PSU:
      • XFX P1-650X-NLG9 XXX 650W Modular
      • Case:
      • Fractal Design Node 804
      • Operating System:
      • Windows 10 Home 64-bit
      • Monitor(s):
      • 27" BenQ XL2730Z + 23" Dell U2311H
      • Internet:
      • Virgin Media 200Mbps
    Just to confirm, I received a call this afternoon giving me an RMA number and the address to send it to. Very pleased with the quick response tbh.

    Just as a quick question, is it the standard in the industry that faulty goods are returned to the manufacturer at the expense of the customer? I only ask coz it's a £250-300 piece of equipment which (I presume) has failed through no fault of my own, i.e. one minute it was working, the next it wasn't after a nights sleep.

    Another reason I ask is coz my monitor had a fault and NEC-Mitsubishi sent a courier to collect my monitor and replace it the next day. However, I suppose they are a much bigger company so can afford to do that, plus the reason why it became faulty was known to them, and they new they could fix my old monitor and use that as a factory refurb at a later date.

    Not moaning, just asking.

    Thanks again for sorting that out Keith!

  13. #13
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    Keith,
    would you help me.
    I have a problem with my netcell 3port XFX raid Card, and fear I may have lost 300gb.
    Basically, a reboot of the machine seems to have made the raid card "lose" the raid config.
    The disks should be fine, but raid sw only gives me uncofigured disks and only the option of creating array.
    I am on v 1.7x sw.

    thanks
    ekso

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