HEXUS.winners - win4FREE competitions :: win £550 of Logitech kit from MoreComputers

[GoNz0]

1, you show items in stock, fantastic, you also give the option to view instock items only

2, the low res images on the main page make it look like the sites been thrown together and spoils the overall look. i would consider making your own if thats the best you can find ?
theres plenty of options to load an image at low res fast shile the rest of it is downloading so no excuse there

3, real time stock levels seems to be a problem for alot of sites, maybe allow them to remain in the basket for a short period of time then release them back to stock ?

[stevie lee]

Was there anything you particularly liked about the MoreComputers.com site?

• They have a clearance section.
• Delivery charges are displayed on a very handy easy to find tab page, so you don't need to add stuff to the basket just to check what the delivery costs are.
• I like the 'shop by brand' button on the bar at the top - can select a specific brand without having to choose a subsection first. Makes it easier and faster to find things from a certain company.
• YEY! a stock counter with specific numbers of items - if you wanted 5 hard drives, you can see whether they have 5 left.

Was there anything you really didn't like about the MoreComputers.com site?

• the fonts and pictures are so tiny and small, never squinted so much in my life, i swear i'm getting 'squint wrinkles' in my forehead. 1024x768 res by the way.
• when you click on 'description' 'reviews' and so on, on the product page it should open a new frame/cell thing below, but instead a new page is loaded, so if you use the back button on your mouse it takes AGES to get back to the page you where on before you clicked that particular product.
• not very many 'filter' options to find specific things - e.g. graphics card section very difficult to find a certain generation of card like the ATI 4000 series, and ONLY display the 4000 series.
• did i mention the tininess of things?

Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.

If the online place also has a shop, then I would love the ability to order online then collect in shop and pay by 'cold hard'/'floppy paper' cash. Mainly because I don't have a credit/debit card and don't want to hang around in shops looking through various things, i would prefer to read through everything online at my convenience, wander into the shop and be in and out in 5 minutes..

[richieuk]

I like/

The compare facility is easy to use and gives the information you need. Nice
The telephone number is a landline, I love this in a company
Clearance sections, always interested in a bargain even if its old

I dont like/

What - The central column for main items seems just too small, needs to be wider.
Why - Its easier to read accross, not down

What - Text menus, I'd like to see a formatted table, neat and tidy, but not too plain.
Why - I prefer to choose from a table, but instead i end up reading it like a paragraph. Equally wide buttons for every type of component would be great in the components menu. The side menus could use buttons.

What - Inconsitency of Stock lists
Why - You have two of the exact same item, one with a full description, one with a basic one and they both drastically different prices. Both in stock at different levels and one is priced sub £35, one over £40.


Could do like others

Free delivery like Scan
Clearer daily/weekly offers like Scan
Gallery shots like e-Buyer



Apologies for being so critical.

[crazy]

1. Was there anything you particularly liked about the MoreComputers.com site?

Easy to navigate through site.
Website loads up fairly quickly
Nice to see a clearance section
Like the idea of showing "Best seller" items

2. Was there anything you really didn't like about the MoreComputers.com site?

Not really a fan of the overall design of the site (feels crowded in some areas)
Big white spaces when viewing at 1680x1050
Not many High-end products


3. Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.

Free delivery for Hexus members
Regular offers like Scan's 'Today only'

[Emirzan]

1. Easy to find delivery costs, very irritating when a website makes you search through several pages just to find out what delivery will cost. In order to make valid cost comparisons between sites I need shipping costs.

2. Lack of categories and filtering options. For example clicking on components, then cooling fans modding leads to a large list of a mix of products. Included are fans, cpu heatsinks and seemingly miscellaneous objects (a toolkit?!). At least give customers options to filter the page by manafacturerer or product type.

3. Free delivery options, providing discounted offers (like the scan today only page), list dimensions for all products and, where relevant, weights (cpu coolers for example).

[Amorphia]

1) Was there anything you particularly liked about the MoreComputers.com site?

• Most importantly it was quick to load and fast to navigate around: I think you've got a good balance between aesthetics and speed. Narrowing things down by tags is very fast and efficient, and the tags you're using are (mainly, see later) pretty intuitive and sensible (unlike certain other retailers..).
  
• I also really like that you're so transparent about postage, and that you don't rip people off for living in Northern Ireland. A certain other etailer wanted me to pay a minimum £16 to ship a £5 USB drive. Needless to say I'll choose you over them.

2) Was there anything you really didn't like about the MoreComputers.com site?

• Some of the tags items are stored under are a bit funny. Why are USB memory sticks, optical drives and card readers under "Networks"? To me "Networks" says routers and switches, USB drives and card readers should be under "peripherals" and optical drives...err...somewhere else.
  
• Not all of your items are categorised properly. I was pleased to see you have a dedicated section for tablet PC's, but mildly disappointed to spot you only had 2 Levono's in there. That was, until I did a manual search and found 2 types of Fujitsu T4220, a Toshiba R400, 3 Toshiba M700s and 3 flavours of HP 2710p, all tablet PCs, and none of them in the Tablet PC category. (The 2710p is on the front page too! The hinge is kinda obvious! )
  
• A quick flick makes me think your prices aren't too competitive, removing any postage savings I'd get from shopping with you.

3) Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.

• The site seemed to terminally crash for the night before I got that far! Buggy setup?
  
• One thing that bugs me about most etailers is how hard it is to get hold of someone if there's a problem. My current favourite shop has a very easy contact system: fill in a form, click a button and they get back to you usually within a few hours. This has been the companies saving grace when something has gone wrong: instead of spending ages trying to find contact details and then getting automate replies, I can get in touch with a human being in 2 minutes flat. Also, these human beings have a proper grasp of English. I've no problems with foreign nationals, but trying to describe a complicated tech problem to someone that can barely speak the language really doesn't work. If you had a couple of staff that were able to address problems by email that would be great. (Can't see if you actually do. Like I said, the site crashed before I went to check this out...!)

[pauldarkside]

1. Was there anything you particularly liked about the MoreComputers.com site?
Clean overall design.

2. Was there anything you really didn't like about the MoreComputers.com site?
Strange/long-winded category names; "Computer Cabinets", etc.
Components belonging to one category appearing in another; fans appearing in "Computer Cabinets" when there's already a specific section for them - meant I only saw one case in the first page.
Product description fonts were too small.

3. Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.
Drill-down filtering.
Free delivery!

[Templar87]

1. Was there anything you particularly liked about the MoreComputers.com site?

Similar to other e-tailer sites - off the top of my head, eBuyer.

Landline contact number.

2. Was there anything you really didn't like about the MoreComputers.com site?

Other than the homepage, much of the site didn't work on my setup - Firefox 3.0.1 on Windows XP SP2. This page for example, returns a blank page.

I found the pink highlights a bit garish.

3. Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.

I like Scan's todayonly page - everyone likes a bargain eh

[Trosticles]

1. Was there anything you particularly liked about the MoreComputers.com site?

Not really. Quite generic. At least it doesn't have advertising everywhere.

2. Was there anything you really didn't like about the MoreComputers.com site?

It wasn't as simple as it could have been. Obvious categories to select would be good - a list rather than a paragraph of them, for instance. It's also difficult to sort - no sorting by memory capacity for instance. Why do flash usbs come under memory in the computer components section? I prefer ebuyer's or scan's navigation and sorting. Easy to find specific and more general items... Also, I found the selection quite limited, components were ASUS-heavy and they were expensive eg HD 4850...

3. Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.

I mentioned that ebuyer is better. I prefer a cleaner look. Also "deal of the day" and "today only" deals are tempting...

[jamiesalter]

Was there anything you particularly liked about the MoreComputers.com site?
Nice, clear, text layout. Easy to see on all browsers.
Searching by brand very useful and often forgotten on sites.
A clearance area and reduction area is nice (more on this below)
The fact that it is always easy to know which section you're in through the menu on the left and the breadcrumbs.
A "live check" of availability is appreciated.

Was there anything you really didn't like about the MoreComputers.com site?
I didn't like the categories under "Computers", "Peripherals", "Networks" being displayed across the page with wrap. Would have preferred a bullet pointed list, but maybe just personal preference.
The clearance and reductions area are nice, but I think would be better if they were grouped together under one umbrella. Scan.co.uk do this very well with their Today Only and Mixit page where you can often go and browse to see any deals. In that sense, instead of placing the reductions into sub categories, putting them on one page for an easy, casual, more accessible browse would be useful.

Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.
I really like and appreciate what Newegg.com do so well. They have taken the time (and yes I do understand it would be a long time) to have sub-categories and filters for pretty much everything. It makes the site very easy to use to find specific products and even though I've never bought anything from them (US site), I often go there to find some products in a certain range and category I'm looking at.

[PeterStoba]

Was there anything you particularly liked about the MoreComputers.com site?

The site has a generally good navigation system, nice effect of the instant dropdown of the left navigation sections
It easily shows how much some products were and how much they are now
Delivery charges and tracking is easy to find
Wide range of payment methods accepted (Paypal which isn't very common aswell as google checkout)
Not full of adverts and colour
range of couriers
mobile section (quite rare in this area)
Able to collect orders
Prices are reasonable and not high like i though they would be
Good returns policy (like all retailers should have)
Loads of help pages
Recently viewed items is useful, when you have a habbit of closing the wrong tabs like me

Was there anything you really didn't like about the MoreComputers.com site?

Some areas of text look very small, particularly around the sides, whereas some pages the center section is larger (average sized)
Majority of images are grainy/low quality
Banner area looks very empty and a bit squashed
Small use of colour
The little colour there is is bad imo and clashes with the rest of it
Doesn't expand to fill or cover more of the screen (I understand this is hard to do but it is possible
As Stevie Lee said, it is sometimes hard to return to where you where previously and takes a long time
I can't control and click links in the left nav to open in a new tab, maintaing the page i am on, it opens in the current tab
Primarily shows prices excluding VAT and there is no option to change it
The website looks a bit too undefined, there are no outlines or borders, sometimes making it hard to read
Top set of links, Contact us, MyAccount etc... there is no space which looks inconsistent
Repeated payment infomation at the bottom and left, which doesn't look good on shorter pages
In the reductions section the previous prices dominate, which isn't good, they should be showing off their saving more by showing lower prices first
Search narrowing isn't very narrow, when you go into components it lists all of the brands instead of product types, cpus, ram, etc... then the brands inside each of those
Popular items and the category are in the same coloured box, making them harder to distinguish between
Some sections can't be navigated easily, intel processors for exmaple
HP and Fujitsu make processors?

Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do?

Offer same day collection or a store to just go in and buy on your way home from work or whatever.
Multiple stores around the country to expand their userbase (might make costs rise though)
Appropriatly name sections and make them easier to navigate, avoding duplicate listings
Improve overall layout and use of space and quality of images
Support forum would be nice too
Advertise more, i've never heard of them

sorry it's a bit negative, but you want feedback, so it's got to be honest!

[Biscuit]

Was there anything you particularly liked about the MoreComputers.com site?

The layout is delightfully basic and comparative to other electronic products sites, along with the tasteful selection of colours its a pleasure to explore.
All of the information that a first time customer may wish to read through such as delivery information is easily understandable and accessible through obvious tabs and links around the site.
UK based call centre FTW!
Prices are refreshingly competitive but it is but its always nice to see a bargain or reduced section.
Overall i think your slogan was quite fitting, which is often a bit of a rarity.

Was there anything you really didn't like about the MoreComputers.com site?

Whilst the site was nice to browse around, i didnt feel there was quite enough breakdown of catagories, for example it would be nice if the graphics where broken down into ATI and NVIDIA and then possibly the model numbers within them.
Clicking on the review/compare/description etc tabs took a little longer than i thought it should and i didn't really see the need for it to refresh the page.
I dont understand why the 'was price' has to be in ex vat instead of the inc vat that most of your consumers would be interested in?
Maybe nit picking a touch but it would be nice if the site scaled properly to fit my monitors without the sidebars.

Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.

One thing which i feel would be a great feature to an online shopping website would be a direct comparison to other sites listed right underneath the product. It would save time and effort but i can fully understand why it hasn't been done.
The main feature which keeps me going back to scan is their free delivery to active users of the Hexus forums. I occasionally order from ebuyer for their free delivery over £50.
The Novatech site has a nice feature on it where you can have a live chat with people about what your shopping for. Whilst i have never used it and i found it to be a bit intrusive as it pops up and shades out the entire rest of the window, its still a very nice idea to be able to have an MSN type chat and avoid putting minutes on the phonebill.

[teh_masterer]

1-PC Pro awards displayed on the home page. It's nice to know it is a well trusted site and the awards do that well.
-Avaliable newsletter that is usually the best way to promote great deals to customers.
-Very well priced pre-built systems for home or office use.
-Speedy delivery service at better prices than many other online retailers. Also the ability to collect straight from the depot could well be useful for people that work/live near the depot to save on delivery. Many other e-tailers do not offer this service.
-The whole site seems very open and honest. There really are know nasty hidden charges that some sites have. For example when they show the items without VAT until the checkout.

2-Although there is a healthy amount of stock, it is somewhat lacking in variety. Fore example, there is only 1 nvidia GXT 260 and 1 GXT 280. Some people are picky about manufacturers of such products (i know I am) so more stock in areas would be nice.
-Quite a lot of very old stock such as geforce 6 series graphics cards. Having old and newer stock mixed up together can make it difficult to find specific product groups. For example there is no way of browsing only 2.5" hard drives which would be very useful for say finding a new laptop HD.
-I have sometimes experiened some connection issues with your servers. All other sites would work but it keeps getting stuck waiting for your server. Only the homepage loads.
-A lack of pre-built gaming PCs. There doesn't seem to be much there with reasonable graphics cards, even in most of the high end computers.
-Some of the prices are simply a lot higher than other stores. It looks as though a some items have not been updates properly for a long time.
-Not all product image thumbnails (when showb by the priduct when browsing) are clear. A few look very highy compressed or of very low resolution.

3-I would love to see some of the browsing options that are avaliable on newegg. Newegg allows browsing by a huge amount of specifications and it makes it much easier to find what you want.
-A slightly cheaper delivery for large orders. similar to ebuyers free delivery for orders over £50 (5 working day delivery).

[Nub1]

1. Was there anything you particularly liked about the MoreComputers.com site?

1. Love the customer rating, from dealtime etc, good to see a site being upfront.
2. No more hidden charges, what's not to like.
3. Love the googlecheckout and paypal options. I want more etailers to do this as it means less of them have to deal with my credit card details. Always a number one concern when online shopping.
4. Like the live check of stock status and the stock level with time last checked.
5. Really really love the youtube video links. Really inspired never saw this before. If the vids are checked before being shown on the site then this is really good.
6. Very clear layout with Product, Delivery, Tracking, Returns and Reductions

2. Was there anything you really didn't like about the MoreComputers.com site?

1. Too much unrelieved white on the page, need to break it up somehow. Maybe use a light gray background for most of the surrounding screen blending in to the white background around the products.
2. Lose the newsletter email guy. (please!!)
3. Liked the menus on the left with the submenus, shame these submenus don't have sub menus within rather than having to use the menus across the top of the screen. (minor issue really but would look cleaner)
4. Image quality of goods could be a lot better.
5. One last thing, modding. This to me means modding your pc not swapping fans or changing heatsinks. Put the fans in their own section, divided by size and whether they light up. Heatsinks should be in their own cooling section. Modding should be stuff like the bling, lights lazers, heat shrink, cable management, window kits, gromets, bezels, thumbscrews, even fan controllers maybe tools like dremels etc.

3. Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.

One thing hmmmm, sheesh that's difficult. Maybe giving me £550 worth of goods But seriously quick helpful customer service. This doesn't mean necessarily by phone. I can think of two etailers I will keep using 'cos they are extremely helpful with queries about their products, going way beyond most other companies and this was all carried out via email. Similarly other etailers have lost me because they have been rude, disinterested or just don't respond.

[da_ging]

1. Was there anything you particularly liked about the MoreComputers.com site?

they have the e5200 cpu listed

delivery info is clear and easy to find

plenty of payment methods accepted

2. Was there anything you really didn't like about the MoreComputers.com site?

the homepage just seems a bit empty and white and not particularly flowing in terms of finding ones way around
infact trying to get around the site is a chore and not very good if i'm honest, not enough categories separating different products and types of product ie. no separation for cpus you get all intel and thats it there are no sub categories for the different classes of cpus , same with memory its all there no separate bits for ddr1/ddr2/ddr3 etc

the site overall just looks unpolished

the thawte icon is not correct, indeed the whole order info panel on the bottom right is too compressed and looks messy with it

in the returns info regarding faulty goods "If it's after 7 working days it needs to be returned at your own expense" not sure you can actually state that as i'm fairly sure the law says otherwise

3. Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.

some kind of free postage deal either a forums deal or a spend £50+ etc

[teh_masterer]

Double post. Please ignore/ remove.