HEXUS.winners - win4FREE competitions :: win £550 of Logitech kit from MoreComputers

[shaithis]

1. Was there anything you particularly liked about the MoreComputers.com site?

Extensive reduction section.

2. Was there anything you really didn't like about the MoreComputers.com site?

Menu buttons (i.e. About Us, Products, etc) do not drop-down like menus for faster navigation.

3. Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.

Stock allocation at checkout. Once someone has placed an order that will be delayed due to stock shortages, ensure that the items that were in stock at time of order are allocated to the purchaser until the order is completed or cancelled. There is nothing more annoying than having 1 item out of stock and when it comes back into stock, having another item delay the order.

[Speed]

Was there anything you particularly liked about the MoreComputers.com site?

Nice clean well designed layout.

Was there anything you really didn't like about the MoreComputers.com site?

Some of the filtering options are a little confusing. It would be better if you had a breakdown of the main categories within the menu and then used the filtering options to help the customer find the correct product they want.

Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.

Free delivery on all orders would solve the main problem with online shopping. Also accurate stock levels are very important.

[Artonox]

[*]Was there anything you particularly liked about the MoreComputers.com site?

Feels simple enough to use. No wall of text on the first screen, which is some websites' flaw, and links seem easy enough to navigate. Use of bold words is a brave addition.

[*]Was there anything you really didn't like about the MoreComputers.com site?

Laggier than other websites. Definately not down my end. Pink is not used well. It gets disorganised at times, especially at the checkout page. Stuff just looks unprofessional, like items not aligned properly, the price font too small etc. Price box in top right is too small too, with just a blank border? Doesn't feel like a unique website like Ebuyer or play.com.
"computer cabinets" should be "case" only. Search box is hit and miss - "p182" searches well but why 2 products? "antec 900" gets you nowhere.

[*]Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.

Earn points for rewards. When I buy a new set of computer equipment, I tend to shop around and buy all/most from one retailer. Maybe this may stick me (but still depends on PRICE/SERVICE)

[HEXUS]

HEXUS and MoreComputers are giving away the latest gaming kit from Logitech - but hurry, the competition closes this Sunday!

Read more.

[Whiternoise]

1. The site is clean, with relevant information in the obvious places. The tag line is slick, and it's obvious what the site is selling. Good to see use of actual photos of motherboards instead of gimmicky graphics. I like that it shows the ratings based on other sites, so that it's pretty clear how good it is.

Categories wise, it covers just about everything which is nice, and the PC Pro awards do imply that it's a legitimate site.

Some people moan about this one, but i think it's good that it clearly shows, albeit twice, what forms of payment are accepted, along with clear T and C links. And i really approve of an obvious "DELIVERY" button.

2. It's very mundane. As sites go, and whether this is good or bad, it mimicks the popular internet store style. Perhaps that's because its' tried and tested. Sure it's simple, but it doesn't really stand out. There isn't very much to show me that it's any better than any other run of the mill 10 minute site design job. The deals are also a bit hidden. Good or not good, it would be nice to actually see them without having to scroll down.

It would be nice to see subcategories with a scroll over to. Like SCAN for instance, so you can easily hop to a sub product range.

The recently viewed icon is also a bit tucked away amongst the accepted payments and the hacker safe signs.

3. I completely agree with others. Too many retail sites just copy and paste manufacturer descriptions. I really appreciate sites like thinkgeek where it's obvious that the retailer has spent time messing with the product so they can give a clear description - and actually tell you what you need to know - of it.

But, my one point.

Something that bugs me a lot about many online sites is how many have verbose text searches. I would much prefer them to develop decent search engines that give relevant results. Most major retailers are nearly there, but even Amazon has problems with some searches and doesn't even suggest different spellings for failed searches. Google integration is one solution but some times it just doesn't cut it and it can look unprofessional unless the results are properly formatted so it doesn't look like you've just done a search string like "4870X2 site:www.example.org". So yes, good search facilities would be a bonus.

[Noxvayl]

1. Was there anything you particularly liked about the MoreComputers.com site?
Yes. I quite enjoyed the fact that they supported different delivery companies so people could choose who they feel are more reliable in there area.

2. Was there anything you really didn't like about the MoreComputers.com site?
The pictures on the site let it down. They are bad quality

3. Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.
A support forum would be a great addition to the business. Would help improve customer satisfaction.

[Xtanto]

[*]Was there anything you particularly liked about the MoreComputers.com site?

I liked the Brands link - this allows me to narrow easily to the item I am looking for!

[*]Was there anything you really didn't like about the MoreComputers.com site?

I would like the hard drives to be listable by size. Either I did not see this or it is missing.

[*]Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.

I would like 3d views of the products - were in the 21st century now! Perhaps this is asking too much.

[jeffel]

1. Was there anything you particularly liked about the MoreComputers.com site?

Easily rememberable domain name

2. Was there anything you really didn't like about the MoreComputers.com site?

Boring site design.Tiny fonts used all through out.Finally no forum where customers can share thier shopping experiences.

3. Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.

* Weeks offers like scan,overclockers.
* Live chat feature
* Free delivery on orders over £50
* Customer forum
* Video reviews

[Rob_B]

1. Was there anything you particularly liked about the MoreComputers.com site?
Plain colour scheme, no nonsense. Once you click a section you get a reasonable choice of filters ie price/type.

2. Was there anything you really didn't like about the MoreComputers.com site?

Cluttered homepage, too many different styles of displaying products. Have either few sections which perhaps have further selections when you hover the mouse over it or have a few deals with everthing else down the eft hand side (that side is a bit bare at the moment)

3. Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.
Be human, think what you'd have thought if you were the customer in a particular situation & offer flexibility when it comes to returns (ie testing properly, not refusing a return for some silly reason that had no influence over the fault reported)

[Ben_LRS]

Was there anything you particularly liked about the MoreComputers.com site?
It shows on the front page you do things other people don't shout about. Heavy marketing of networking/server equipment.

Was there anything you really didn't like about the MoreComputers.com site?
The pink highlighting of prices. Horrible colour.
And who drew the picture of the person making the 'OK' symbol when signing up for your newsletter? It's awful.

Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.
You need to add filters when searching for components. For example, being able to filter hard drive capacities, or only Intel/AMD CPUs

[maxwilson]

1. Was there anything you particularly liked about the MoreComputers.com site?

I do like the home page, its very simple, there is little clutter and is organised very well. I also liked the filters.

2. Was there anything you really didn't like about the MoreComputers.com site?

The lack of high end components especially the GFX cards.

3. Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.


An offer of free delivery would be very helpful. the delivery costs often dictate where i buy from

[Mithrandir]

Was there anything you particularly liked about the MoreComputers.com site?

Good information page on delivery
Clear listings on the Help page
Customer reviews
Ability to add videos
stock info regularly checked
Product descriptions/specs are detailed
Ability to check total cost inc delivery without having to register first
clear layout of the methods of payment buttons on the shopping basket page
Easy navigation on selecting categories


Was there anything you really didn't like about the MoreComputers.com site?

Search tool: more advanced searching needed to whittle down results (for example to not include the product code, and only include results in title or description)
Lasck of promotions (combo offers/No special offer of the week/day.)
Text is a little small
horrible font to use on shopping webpage
Dated/messy feel to the navigation within the site.
Too much on screen at certain points
Poor images at times makes it look amateurish (most prominent are the cards you accept near the bottom of page and to the right just above it.)

Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be?
Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.

Right, I'm going to list more than one thing here:
Daily/weekly offers,bundle offers.
Forum for shoppers/with support
Free delivery for order over £30 (or other amount)
Not sure if implemented but notification of each stage processed on orders (communication is key).
A product wishlist (so you can get popular items in)
A welcome bonus of some sort (% off or £5 off a x spend, etc) for first time shoppers

[Curfish]

1. Was there anything you particularly liked about the MoreComputers.com site?

I like the simple clean design, the category break downs are fast and well thought out.

2. Was there anything you really didn't like about the MoreComputers.com site?

Not a big fan of pink myself, I didnt like the reductions tab with 3000+ reduced items seems like its the entire stock.

3.

Id like a better returns poilcy, if id bought a graphics card and it failed after 6 weeks, i like to see a swap out system critical hardware instead of having to wait a month for it to go the the manufacturers etc.

[rufeo]

1. Was there anything you particularly liked about the MoreComputers.com site?

Good general layout of the site. The tabs aren't repeated on both the top and side bars, makes it more efficient and clean. Gives me the impression that the company is may well be up to the same standard as the nicely designed website. Also the main options and what most people would need to go to are on the top. There's ben so many times I've tried to find the delivery info/prices and have had to search for a link (sometimes its at the bottom and in small print!)

I really the best sellers window and how it changes according to which section of the site you're on, it gives a quick reference to what people are buying if you have no clue what you should be buying.

2. Was there anything you really didn't like about the MoreComputers.com site?

The filtering options could be a lot better. It's nice to have the main options filtered eg. in components, options for hard drive, video cards etc. and also the brand, but i think a bit more filtering could make it easier to find things instead of resorting to going through loads and loads f pages or by using the search engine. So for instances, in hard drives you could have filter options for the interface of the drive, the speed and also the size. either a style like the ones on dabs.com or scan.co.uk would be better in my opinion, with scan's probably being marginally better.

Also i think there's too much going on in the sides of the website. I think the advertising of offers could maybe be put into the 'reductions' section and call it the 'offers' or 'deals' sections. As i think i at the moment it distracts my attention from the middle of the page, its more of an annoyance issue more than anything.

3. Finally, if there was one thing any retailer could do to solve a problem you have with online shopping, what would it be? Or, if you prefer, just tell us something another retailer does that you'd like to see MoreComputers.com do.

Good communication and making it seem like we're dealing with real people instead of an automated process so we feel more valued and cared for as customers. This I think is really important, as I'd rather buy things at a place where I trust that if I have any issues I'll get a genuine person on the other end who seems like they're willing to help instead of someone who's going through a checklist and doesn't think outside the box. This isn't just confined to problems but also other aspects, like for instances scan have options where you can suggested a product and if people are interested in it then scan will look at the possibility of getting it in stock, and also if you've found a good price elsewhere you can tell them and they'll get back to you with a better offer (hopefully!) or if you're buying a lot they can offer you a price for the bundle. It's little things like this that makes it seem like they value us as customers and go beyond what other companies are willing to do to a) keep the customers happy and b) value our opinions and try and make themselves better for us and themselves.

[RavenNight]

1. I liked the relatively clean layout, while still providing good pictures of the product, allowing user reviews and the live stock check, very useful!
2.I thought the site was very good, I didn't like the advertising down the sides as I didn't think it really fitted, were it done in a slightly different style it might.
3. I'd like actual product photos, taken by the staff, some websites have detailed unboxed photos of the product or a video, enabling you to get a better idea of what you are buying.

[James131]

More Computers has a good range of products and from what I can see reasonable prices, (I will be bookmarking) The site is easy to navigate and has good features such as Order Tracking and the option to pay with Paypal and Google Checkout. Fantastic

I would however like to see different ways of filtering products, such as motherboards by processor socket types, and RAM by speed or size, without having to do a title (name) search, I like to filter products and then order by ascending price when I purchase.

If I could change one thing it would certainly be more category strings attached to each product to filter them by useful and important differences in specifications rather than brand, which I find to be less important when purchasing hardware.

James

p.s

I like the idea of providing Motherboard, CPU, and RAM combo's for a slightly discounted price. But mainly are good for consumer that are unsure of what specifications will mesh, i.e DDR 1/2/3, AMD,Intel and differing sockets . . . and so on . .