News - Seagate cuts warranties on bare drives

[HEXUS]

Internal hard drives sold through the channel now have a three rather than five year warranty.

Read more.

[Breezey]

If 95% of warrenty claims happen within the first 3 years why would they be worried about the 5% that happend in years 4 and 5, this is a stupid idea , ive always used seagate due to there 5 year warrenty.

[Noxvayl]

If 95% of warrenty claims happen within the first 3 years why would they be worried about the 5% that happend in years 4 and 5, this is a stupid idea , ive always used seagate due to there 5 year warrenty.

If you are purchasing OEM drives(ie installing them yourself) then you get 5 year warranty anyway. The only change is for builders, companies building PC's and notebooks can only give customers 3 year warranty. Then again companies building systems only ever do 1-2 years after sales service with warranties so again there is still no real change to the service you will get if your Seagate drive fails.

[Breezey]

If you are purchasing OEM drives(ie installing them yourself) then you get 5 year warranty anyway. The only change is for builders, companies building PC's and notebooks can only give customers 3 year warranty. Then again companies building systems only ever do 1-2 years after sales service with warranties so again there is still no real change to the service you will get if your Seagate drive fails.

ah i see

[matty-hodgson]

"But secondly we also need to make our warranty more attractive to our customers."

cutting the warranty from 5 years to 3 years is definitely 1 way i'd go about making the warranty seem more attractive!

[shaithis]

If you are purchasing OEM drives(ie installing them yourself) then you get 5 year warranty anyway.

That's not how it reads to me......

Our current 5-year limited warranty will remain in place for consumer retail products as well as for enterprise-class hard drives

The 3-year limited warranty on notebook, desktop and consumer electronics bare drives

Sounds to me like the only ones left with a 5 year warranty will be drives sold in external closures or retail boxes.....and I have never seen a hard drive that came in a retail box.

I think I may have seen some retail boxes at PC World, although I may be mistaken.

[Zak33]

That's not how it reads to me......





Sounds to me like the only ones left with a 5 year warranty will be drives sold in external closures or retail boxes.....and I have never seen a hard drive that came in a retail box.

I think I may have seen some retail boxes at PC World, although I may be mistaken.

thats correct, shaithis as it right.

Dont forget allmaufactuers give you the chance to go to PC World and buy a full retail job, in a shiny cardboard box, 15 feet high, with two handbooks the size of the Bible...and they charge a lot for them.
And then you can go to Scan or similar etailer and get the OEm ones and get a lesser warranty and pay less too.

I have to say... I dont buy hard drives for their warraty, I buy them for their reliability and speed. And although I've had no Seagate issues, lots of people here on HEXUS have, so I simpy dont buy those anymore.

I buy WD and Samsung, and both come with less than 5 years warranty anyway, so it's no great shakes

Tbh, I find the best thing to do is buy a new drive, use it for a year, then sell it second hand, and get another new one. The upgrade cost is low and you get new drives more often.

[mayhem]

Lol most drives That i have had fail are at the 3/4 year point lol .. but then again who cares. Lets be real dammed honest here. Reliability is of up most important not warranty and if they lessen there warranty even more then it shows they have no faith in there own product so why should us as a consumer have faith in them.

This is all so were IT shop's rip people off who are not in the know. Ive herd and seen it done so many times. They say it has a 1 year warrnety and when your PC fails or hard drive fails after that year is up they charge full price to replace it. RMA back the drive and then when the RMA's return they then sell off the drive as new .... I know t5his even more as i started off in IT shops and know all these tricks they use to make more money.

Talk about cowboy builders what about cowboy IT shops. There is to many of them around. I think personally you should print the warranty details on the hard drives them selfs so people can stop being ripped by the little corner IT shop and same goes for PC world...

[aidanjt]

So they produce drives with dodgy firmwares and now they make their customers pay the price, way to instill brand confidence.

[Breezey]

So they produce drives with dodgy firmwares and now they make their customers pay the price, way to instill brand confidence.

What dodgy firmware was that? warrenty had only been cut for system builders like Dell etc, the 5 year warrenty remains when buying OEM drives from online etailers.

[aidanjt]

What dodgy firmware was that? warrenty had only been cut for system builders like Dell etc, the 5 year warrenty remains when buying OEM drives from online etailers.

Where were you during the 1.5TB AHCI debatical?

[Breezey]

Where were you during the 1.5TB AHCI debatical?

me, i ordered a 2 x 1TB drives for the price of a 1.5TB.

[Speed]

When is this change taking place? Scan still have all the Seagate drives listed as 60 month warranties! Either Scan hasn't update their website yet or Seagate haven't put this into practice. Maybe they are waiting due to this current firmware problem.

Our current 5-year limited warranty will remain in place for consumer retail products as well as for enterprise-class hard drives, and we will now provide our distributor customers with a 3-year limited warranty for all other hard drives.

What drives do Seagate do that are enterprise-class? Anything that a normal consumer would use? Maybe their 24/7 drives?

[directhex]

What drives do Seagate do that are enterprise-class? Anything that a normal consumer would use? Maybe their 24/7 drives?

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